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Important Notice

To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.
2024-11-14 17:00:01
Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.
2024-11-14 17:00:00
Towngas Statements

Towngas Statements

Vision

To be a leading clean and smart energy supplier, with a view to creating a sustainable world driven by green energy.

Mission

To provide our customers with safe, reliable, clean and smart energy along with quality services, while committed to fulfilling our social responsibility, ensuring sustainable business growth, enhancing our shareholders' return on investment, and bringing long-term benefit for our planet, society, and stakeholders.

Core Values

Our core values represent how we behave when interacting with co-workers, customers, shareholders, business partners, investors and other stakeholders. This comprehensive range of good values forms the very foundation upon which the Group is built, supporting our continued growth.

Leadership
Proactively drive innovation and development, and lead the team towards greater heights.
Versatility
Preemptively develop a wide range of professional skills to allow swift responses to challenges ahead.
Safe and Reliable
Committed to ensuring safety and compliance, as well as delivering quality and reliable products and services.
Innovation
Foster flexible and creative mindset, and be courageous to explore innovative solutions.
Vision
Be proficient in having a comprehensive overview of the big picture, and sharpen insight for the ever-changing market. 
Customer-oriented
Always listen to customers’ needs and never stop enhancing customer experience.
Positive Communication
Establish effective two-way communication to foster honest dialogues.
Teamwork
Cultivate the team spirit of mutual collaboration, and build a high-trust and cohesive team.
Result-driven
Emphasise concrete and measurable outcomes, and achieve agile execution.