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Towngas recently received customer enquiries on suspicious emails. The alleged claim and embedded links have been found to be fraudulent. The matter has since been reported to the police. Please stay alert and do not click on any attachment or link contained in any email or message that appears suspicious. For enquiries, please call 2880 6988 or email
2022-04-25 17:31:00
UN Sustainable Development Goals

UN Sustainable Development Goals

Supporting the Sustainable Development Goals

Our dedication to addressing the impacts of climate change and reducing carbon emissions in Hong Kong and the Chinese mainland aligns with our support for the United Nations Sustainable Development Goals (SDGs).

We have identified four SDGs that are most relevant to our operations and value chain. We assessed any possible adverse impacts on our operations, including risks to people and the environment, and selected our products, services or investments that would contribute most to the SDGs. Meanwhile, the impacts and contributions of each SDG on our company across all stages of the value chain are reviewed on an annual basis.

How we are Contributing to SDGs


Ensure availability and sustainable management of water and sanitation for all

Potential Impacts

➕  A safer and more reliable drinking water supply for our customers
➖  Production processes consume/generate significant amount of water/wastewater

Actions Taken/Achievements

  • 2.77 million customer accounts with drinking water up to national standard
  • > 120,000 m3 of water conserved through reverse osmosis systems at Tai Po Gas Production Plant


Ensure access to affordable, reliable, sustainable and modern energy for all

Potential Impacts

➕  Accelerate our gas supply coverage and promote fuel conversion to gas
➕  Develop a clean and smart energy business
➖  Fossil fuels as our primary raw materials of town gas production

Actions Taken/Achievements

  • 2 million town gas customer accounts
  • 37.29 million city-gas customer accounts
  • 183 renewable energy projects spread across 24 provincial regions
  • Landfill gas takes up approximately 1% of town gas fuel mix
  • Approximately 231,500 tonnes of hydro-treated vegetable oil (HVO) and sustainable aviation fuel (SAF) produced


Make cities and human settlements inclusive, safe, resilient and sustainable

Potential Impacts

➕  Provide a safer and more reliable energy supply
➕  Encourage recycle and reuse within our company’s businesses and for customers
➖  Generate hazardous and non-hazardous waste during operation and along the value chain

Actions Taken/Achievements

  • Uninterrupted gas supply: 99.994% (Hong Kong)
  • No major incidents or chemical leakages at our chemical plants
  • Cumulatively processed approximately 500,000 tonnes of organic waste and produced 22 million m3 of bio-natural gas from organic waste resource utilisation project in Suzhou city 
  • Collected > 1,500 tonnes used appliances for recycling


Take urgent action to combat climate change and its impacts

Potential Impacts

➕  Encourage a low-carbon lifestyle along our value chain
➖  Our operations and businesses are exposed to physical and transition risks
➖  Generate greenhouse gas emissions that accelerate climate change

Actions Taken/Achievements

  • Committed to achieving carbon neutrality by 2050 through energy transition and innovation, with two medium-term carbon reduction targets
  • Disclosed climate-related financial information to enhance alignment with the Recommendation of the Taskforce on Climate-related Financial Disclosures (TCFD)
  • Commissioned first hydrogen extraction pilot project to produce high purity of hydrogen (99.97%)
  • Compared with the 2005 baseline, carbon intensity of Hong Kong gas production decreased by 25%
  • Completed pipeline leakages study and concluded leakage rate from our pipeline falls between range of 0.045 – 0.13%
  • One of the first users to complete a carbon trade through Core Climate