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Important Notice

Towngas has received reports of suspicious emails falsely claiming to be from the company, asking recipients to : “Please update your payment information immediately to avoid service interruption.” Please note these emails were not sent by Towngas and we have reported the matter to the police. Please remain vigilant and do not open any attachments or click on any links in suspicious communications. For enquiries, visit www.towngas.com, call 2880 6988, or email towngas.cs@towngas.com.
2025-05-29 12:00:00
To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.
2024-11-14 17:00:01
Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.
2024-11-14 17:00:00
UN Sustainable Development Goals

UN Sustainable Development Goals

Supporting the Sustainable Development Goals

Our dedication to addressing the impacts of climate change and reducing carbon emissions in Hong Kong and the Chinese mainland aligns with our support for the United Nations Sustainable Development Goals (SDGs).

We have identified four SDGs that are most relevant to our operations and value chain. We assessed any possible adverse impacts on our operations, including risks to people and the environment, and selected our products, services or investments that would contribute most to the SDGs. Meanwhile, the impacts and contributions of each SDG on our company across all stages of the value chain are reviewed on an annual basis.
 

How we are Contributing to SDGs


SDG-6.png

Ensure availability and sustainable management of water and sanitation for all

Potential Impacts

➕  Provide a safer and more reliable drinking water supply for our customers
➖  Production processes consume/generate significant amount of water/wastewater

Actions Taken/Achievements

  • 2.93 million customer accounts with drinking water up to national standard
  • Over 120,000m 3 of water conserved through reverse osmosis systems at Tai Po Gas Production Plant


    SDG-7.png

    Ensure access to affordable, reliable, sustainable and modern energy for all

    Potential Impacts

    ➕  Expand our gas supply coverage and promote coal/ diesel to gas conversion
    ➕  Develop a clean and smart energy business
    ➖  Fossil fuels as our primary raw materials of town gas production

    Actions Taken/Achievements

    • 2.02 million town gas customer accounts (Hong Kong)
    • 40.19 million city-gas customer accounts (Chinese mainland)
    • Develop 124 zero-carbon smart industrial parks, with 1.8 GW PV capacity connected to the grid (Chinese mainland)
    • In Hong Kong, landfill gas takes up approximately 2% of town gas fuel mix
    • Hong Kong's first hydrogen fuel cell charging facility for electric vehicle at a padel court in Sai Kung
       

      SDG-11.png

      Make cities and human settlements inclusive, safe, resilient and sustainable

      Potential Impacts

      ➕  Provide a safer and more reliable energy supply
      ➕  Encourage and promote recycling and reusing within our company's business
      ➖  Generate hazardous and non-hazardous waste during operations and along the value chain

      Actions Taken/Achievements

      • Uninterrupted gas supply: 99.992% (Hong Kong)
      • No major incidents or chemical leakages at our chemical plants
      • Cumulatively processed approximately 1.46 million tonnes of organic waste
      • Collected >1,400 tonnes of metal recovered throught the Used Gas Appliance Recycling Programme
         

        SDG-13-(1).png

        Take urgent action to combat climate change and its impacts

        Potential Impacts

        ➕  Encourage a low-carbon lifestyle along our value chain
        ➖  Our operations and businesses are exposed to physical and transition risks
        ➖  Generate GHG emissions that accelerate climate change

        Actions Taken/Achievements

        • Committed to achieving carbon neutrality by 2050 through energy transition and innovation, with a new medium-term carbon intensity reduction target of Hong Kong's gas business
        • Disclosed climate-related financial information to enhance alignment with the Recommendation of the Taskforce on Climate-related Financial Disclosures (TCFD)
        • Compared with the 2005 baseline, carbon intensity of Hong Kong gas production decreased by 28%
        • Incorporated ESG Due Diligence and Internal Carbon Pricing in investment decision-making