Contact Us

Virtual Assistant
- Virtual Assistant
Customer Centres
View all the Customer Centres locations
Towngas Customer Hotlines
- Emergency Hotline
  
  2880 6999
- Customer Service Hotline
  
  2880 6988
  
  For customers to enquire on matters relating to installation, maintenance, billing and other Towngas services.
- Meter-Reading Reporting Hotline
  
  2880 5522
Household Product Sales Enquiry Hotline
- Enquiry Hotline
  
  2232 1000
Commercial and Industrial Services
- Enquiry Hotline
  
  2963 3300
- Fax
  
  2516 7722
Towngas Cooking Centre
- Address
  
  Shop 9A, Lee Theatre Plaza, 99 Percival Street,
  Causeway Bay, Hong Kong
- Cooking Centre Enquiry Hotline
  
  2576 1535
- Fax
  
  2894 8058
Email Address
- webmaster@towngas.com
Connect With Us
- Facebook:
  
  @煤氣公司Towngas
  
  @Towngas Appliance
- Instagram:
  
  @towngashk
- WeChat:
  
  @香港中華煤氣有限公司Towngas

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Important Notice

To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.

2024-11-14 17:00:01

Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.

2024-11-14 17:00:00

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Residential Projects

Revitalising our Strengths

Maintain high standards of corporate governance and business integrity to contribute to our sustainable competitive advantages.

2023 Performance Highlights

Established the Board ESG Committee to provide effective oversight of all ESG-related matters
Upgraded the Privacy Management Programme online platform to enhance privacy management
Provided anti-corruption training to the Board
Ensured the effectiveness of our risk management system by continuously mitigating risks that may have a significant impact on our business
Analysed and appraised the adequacy and effectiveness of the Group’s risk management and internal control systems

Future Actions and Targets

Regularly review relevant policies, guidelines and effectiveness of our risk management system in a dynamic business environment
Promote awareness of corporate culture and cybersecurity through e-learning programmes
Coordinate with law enforcement to exchange knowledge and guard against cyber threats