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Important Notice

As a precautionary measure against the new coronavirus, we have temporarily suspended our on-site meter reading and Regular Safety Inspection services. Please kindly report your meter reading for more accurate billing. If you would like to book a maintenance appointment, please visit our eService Centre or call our Customer Service Hotline 2880 6988. We apologise for any inconvenience caused, and thank you for your understanding.
Report Meter Reading

Report Meter Reading

Our meter reader pays regular visits to your home to take the gas meter reading. If we cannot gain access to read the meter, we estimate the gas consumption based on previous records.

How to record your meter reading

Write down the white numbers on the meter from left to right (ignore the red one)


Ways to report your meter reading

1. Self-reading website: (Report Now!
2. QR code on gas bill
3. Towngas App iPhone/Android
4. 24-hour Self-reading Hotline: 2880 5522
5. Towngas Smart Metering

How can I remember to report meter reading

We offer different means of Self-reading Reminder Service as below to help you report your meter reading. Once you have registered for the service you will receive a notification, email or telephone call on the specified date of each month to remind you to report your meter reading.

1. Towngas App (Download Now! iPhone / Android)
2. eService (Register Now!)