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Important Notice

Towngas has received reports of suspicious emails falsely claiming to be from the company, asking recipients to : “Please update your payment information immediately to avoid service interruption.” Please note these emails were not sent by Towngas and we have reported the matter to the police. Please remain vigilant and do not open any attachments or click on any links in suspicious communications. For enquiries, visit www.towngas.com, call 2880 6988, or email towngas.cs@towngas.com.
2025-05-29 12:00:00
To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.
2024-11-14 17:00:01
Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.
2024-11-14 17:00:00
Automatic Meter Reading System

Automatic Meter Reading System

The Automatic Meter Reading System uses innovative technology to read gas meters remotely, in addition to being the first system in the world to utilise gas pipelines to transmit the radio frequency data.

It offers cost-effective installation and operation and is tailor-designed for metropolitan cities such as Hong Kong, where densely congested, high-rise buildings are widespread.

Advantages

For customers:

  • Improves customer service quality
  • Accurate, hassle-free and automatic meter reading without the need for meter readers to access customers' premises
  • Greater customer convenience as meter readings are remotely available for accurate and updated billing calculations

For developers:

  • Provides added value for intelligent buildings and enhances estate security and management.

Overall Advantages:

  • Lower Power Requirement
    - Battery-operated power lasts for 10 years
  • Reliable Meter Reading Accuracy
    - Precise meter readings measured by a reed switch pulse counter
    - Fully automatic system eliminates any human reading errors and billing estimates
  • Economic Price
    - Low cost design

AMR System Architecture

The meter station (meter interface unit) records and manages meter readings. Meter data from different premises are converted into radio frequency signals which are transmitted along the gas pipe to different floors through a self-developed compact antenna. Signals are then picked up, every seven floors, through another antenna and transmitted to a data transit station. These data transit stations are linked to a base station where all data are fed back to our headquarters through the local telephone network for billing purposes.