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Important Notice

Towngas recently received customer enquiries on suspicious gas bill. The alleged claim and embedded links have been found to be fraudulent. The matter has since been reported to the police. Please stay alert and do not click on any attachment or link contained in any email or message that appears suspicious. For enquiries, please call 2880 6988 or email towngas.cs@towngas.com
2023-11-28 13:00:00
Engaging with Society

Engaging with Society

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Engaging with Society

Fulfil our responsibilities as a corporate citizen and create shared values for our customers and communities.

2023 Performance Highlights

  • 99.992% uninterrupted town gas supply rate
  • Established a gas supply chain business segment to ensure reliable gas supply
  • Commissioned the first inter-plant waste-to energy facility from the Tai Po Gas Production Plant to a neighbouring food factory
  • Rice Dumplings for the Community programme set a Guinness World RecordTM
  • >42,000 households benefited from the Towngas Concession Schemes totalling HK$24 million
  • Volunteered service hours: 14,487 (Hong Kong) ; >440,000 (Mainland Utility Businesses)
  • Service quality - efficiency 8.96*
Service quality - courteous and friendly attitude 8.94*
* Exceeded target (score of 8.5 out of 10)

Future Actions and Targets

  • Expand the implementation/application of SROI analysis for new projects
  • Develop and launch smart IoT productsto enhance home safety and user convenience