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Engaging with Society

Fulfil our responsibilities as a corporate citizen and create shared values for our customers and communities.

Management Approach

Donated HK$10 million worth of dining coupon
Completed 1.5km gas pipeline to supply town gas to Lok Ma Chau Loop Makeshift Hospital
>43,000 households benefited from the Towngas Concession Schemes totalling HK$25 million
Volunteered service hours: 9,239 (Hong Kong); 584,329 (mainland utility businesses)
Service quality - efficiency 9.00*
Service quality - courteous and friendly attitude 9.00*

* Exceeded target score of 8.5 out of 10

Provide free installation of smart controllers and smart meters for 10,000 households in need
Study social return on investment to measure the positive impact of community investment programmes
Develop and launch smart IoT products to enhance home safety and user convenience