2023 Performance Highlights
- 99.992% uninterrupted town gas supply rate
- Established a gas supply chain business segment to ensure reliable gas supply
- Commissioned the first inter-plant waste-to energy facility from the Tai Po Gas Production Plant to a neighbouring food factory
- Rice Dumplings for the Community programme set a Guinness World RecordTM
- >42,000 households benefited from the Towngas Concession Schemes totalling HK$24 million
- Volunteered service hours: 14,487 (Hong Kong) ; >440,000 (Mainland Utility Businesses)
- Service quality - efficiency 8.96*
Service quality - courteous and friendly attitude 8.94*
* Exceeded target (score of 8.5 out of 10) |