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Important Notice

Towngas has received reports of suspicious emails falsely claiming to be from the company, asking recipients to : “Please update your payment information immediately to avoid service interruption.” Please note these emails were not sent by Towngas and we have reported the matter to the police. Please remain vigilant and do not open any attachments or click on any links in suspicious communications. For enquiries, visit www.towngas.com, call 2880 6988, or email towngas.cs@towngas.com.
2025-05-29 12:00:00
To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.
2024-11-14 17:00:01
Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.
2024-11-14 17:00:00
ESG Policies

ESG Policies

Towngas is committed to protecting the environment and maintaining our relationships with stakeholders, while delivering a reliable supply of energy and providing excellent customer services, for a sustainable development.

We have a comprehensive set of policies which outlines our Environmental, Social and Governance (ESG) commitments.
 

 

         ESG Policy link.png   




Environmental


APPENDIX 1

Climate Change Policy link-(5).png

APPENDIX 2

Environmental Policy link-(6).png


Social


APPENDIX 3

Anti-Discrimination Policy link-(1).png

APPENDIX 4

Code of Conduct link-(2).png

APPENDIX 5

Code of Practice for Suppliers link-(3).png

APPENDIX 6

Customer Services Code of link-(4).png
Conduct Policy

APPENDIX 7

Employee Policy link-(7).png

APPENDIX 8

Health and Safety Policy link-(8).png

APPENDIX 9

Human Rights Policy link-(9).png

APPENDIX 10

Social Investment Policy link-(10).png

APPENDIX 11

Sustainable Purchasing Policy link-(11).png


Governance


APPENDIX 12

Anti-Fraud Policy link-(12).png

APPENDIX 13

Board Diversity Policy link-(13).png

APPENDIX 14

Dividend Policy link-(14).png

APPENDIX 15

Information Security Policy link-(15).png

APPENDIX 16

Nomination Policy link-(16).png

APPENDIX 17

Personal Data Privacy Policy link-(17).png

APPENDIX 18

Policy and Procedures on Disclosure of link-(18).png Inside Information

APPENDIX 19

Policy on Shareholders’ Communication link-(19).png

APPENDIX 20

Risk Management Framework link-(20).png

APPENDIX 21

Security Policy link-(21).png

APPENDIX 22

Stakeholder Engagement Policy link-(22).png

APPENDIX 23

Whistleblowing Policy link-(23).png