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Important Notice

Towngas recently received customer enquiries on suspicious gas bill. The alleged claim and embedded links have been found to be fraudulent. The matter has since been reported to the police. Please stay alert and do not click on any attachment or link contained in any email or message that appears suspicious. For enquiries, please call 2880 6988 or email towngas.cs@towngas.com
2023-11-28 13:00:00
Stakeholder Engagement

Stakeholder Engagement

Towngas strives to strengthen relationships and create long-term value for our stakeholders. We engage in ongoing dialogues with all key stakeholders in order to understand their expectations and needs . From what we learned in these discussions, we are able to formulate an ESG strategy that answers their concerns, reduces our risks and aligns with their values. The results of the stakeholder engagement are disclosed through the Company’s ESG report, website, social media or other communication channels.
 

Stakeholder Engagement Approach

Our key stakeholders comprise both internal and external stakeholders, we identify and prioritise key stakeholders who are currently or expected to be significantly affected by our operations and business, and who can significantly affect our business’ operation.

We promote two-way dialogue with stakeholders, and ensure they have sufficient capacity to communicate with us through proper channels. We build close and long-lasting relationships through listening to stakeholders, taking actions and responding to their needs on a regular basis, which in turn, reduce stakeholder engagement risks. 


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Employees
  • Employee surveys and meetings
  • Feedback channels (e.g. suggestion boxes, Talk to MD)
  • Internal publications (e.g. bulletins, newsletters)
  • Intranet
  • Ambassador programmes/activities
  • Social media platforms (e.g. Yammer in Hong Kong, WeChat and Weibo in mainland China)

Contractors and Suppliers
 
  • Seminars and workshops
  • Supplier assessment system (e.g. factory audits)
  • Management meetings and supplier conferences
  • Site/factory visits



Investors
  • Annual General Meeting
  • Annual and interim reports
  • Analyst and investor briefings for interim and annual results
  • Company website (especially the “Investor Relations” Section’s Announcements and Circulars and other correspondences) and publications
  • Non-deal roadshows
  • Investment conferences
  • Investor meetings and telephone conferences
  • Meetings and regular communications with credit rating agencies (S&P and Moody’s)
  • Site visits


Customers
  • Publications (e.g. newsletters and leaflets)
  • Company websites, social media platforms and the Towngas App
  • Regular maintenance visits, safety inspections and safety talks
  • Customer Focus Team
  • Surveys and focus groups
  • Customer Service Hotline
  • Customer centres

Local Communities
  • Community Relations Focus Team
  • Community programmes
  • Working Committees
  • Towngas Volunteer Service Team

NGOs
 
  • Green partnerships and community programmes
  • Meetings
  • Questionnaires

Professional Bodies and Regulators

 
  • Working groups and committees
  • Seminars, visits and workshops