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Towngas offers a FREE and COMPREHENSIVE advisory service to help business people utilise town gas profitably.
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for details of Product and Application.
With the contract maintenance scheme, your appliances are maintained to ensure they are operating safely and efficiently.
Our staff will discuss your needs with you and provide you with a tailor-made maintenance scheme as solution. Once you become a contract customer, you will be entitled to unlimited FREE on-demand service.
Our preventive maintenance programme helps prevent the breakdown of your gas equipment. Depending on the condition of your appliances and the services you require, we will provide a regular inspection service.
Our experienced and well-equipped service teams are ready to answer your emergency calls around the clock. Simply call our Customer Service Hotline 2880 6988.
Our engineers can provide you with technical advice on the selection of appropriate gas appliances and the installation of your gas supply.
The contract fee is based on the type and quantity of your installed appliances and the services required. Payment can be settled in advance in cash or by crossed cheque at any Customer Centre, or can be included in your monthly gas bill.
For more information on how we can help you, please contact 2880 6988 or fax 2590 7886.
In addition to the contract maintenance scheme, we offer on-demand maintenance services for our commercial and industrial customers.
| On-site Inspection Unit Rate* | First Unit of Applicance# | Each Extra Unit Afterwards | |
|---|---|---|---|
|
Monday to Friday
08:30-17:29 |
Same Day | HK $740 | HK $530 |
| Next Day^ | HK $530 | HK $420 | |
|
Saturday
08:30-13:29 |
- | HK $740 | HK $530 |
|
Monday to Friday
17:30-21:59 |
- | HK $1420 | HK $950 |
|
Saturday PM
13:30-21:59 |
|||
|
Sunday or Public Holiday
08:30-21:59 |
|||
|
Monday to Sunday or Public Holiday
22:00-08:29 |
- | HK $1980 | |
Note: ^Normal Office Hours
* On-site inspection charge does not include repair, spare parts, and engineering work charges. Upon the completion of the on-site inspection, our technician will quote you the repair, spare parts, and engineering work charges respectively.
On-site inspection charge includes inspection, malfunction identifications, and the repair charge of the non-major spare parts replacement.
# On-site inspection unit rate of boiling tables, wok ranges, and stockpots are on burner basis.
General Terms and Conditions
| (i) | On-site inspection unit rate of boiling tables, wok ranges, and stockpots are on burner basis. |
| (ii) | Once the appliance is checked, the on-site inspection charge will be charged even though the customer declines further repairing, or the appliance is irreparable due to the unavailability of the required parts. |
| (iii) | After the on-site inspection and determined the cause of the defect, our technician will quote you the repair, spare parts, and engineering work charges respectively. respectively. The quotation is valid for 2 months. |
| (iv) | If the customer request to cancel the on-site service after the arrival of our technician, an attendance fee will be applied. |
| - | Monday to Friday 08:30-17:29 and Saturday 08:30-13:29 - Attendance fee: HK $300 |
| - | Other sessions - Attendance fee: HK $460 |
| (v) | Paid on-site inspection charge is valid within 7 days. Provided that the appliance become malfunction with the same fault. |
| (vi) | The warranty of newly replaced spare parts (exclude damage caused by human factors or misuse) is 1 month. This warranty service does not cover consumable parts (e.g. thermocouple lead, pan support, drip pan, burner cap, and burner ring). |
| (vii) | Unless specified, spare parts shall be provided by The Hong Kong & China Gas Company Limited. |
| (viii) | The fee of duplicate work receipt: HK$300 per receipt. |
| (ix) | A HK$950 travelling surcharge per service order will be applied for Hong Kong outlying islands, remote areas, or restricted areas (excluding Tung Chung Town Centre and Discovery Bay). |
| (x) | If the appliance is located outdoor, our technicians reserve the right not to provide any service if the weather condition is not allowed or there is a risk to their personal safety. |
| (xi) | On-site inspection and repair service will be suspended during severe weather conditions, such as rainstorm or thunderstorm warnings and cause delay for scheduled appointments. All services will be cancelled if typhoon signal No. 8 or above is hoisted. Affected customers will be contacted for alternative service arrangements after the warning signal is cancelled. |
| (xii) | The customer shall provide a reasonable, sufficient, and safe working space to access appliances for service. Our technicians reserve the right not to provide any service if the workspace is limited, non-sufficient, unsafe or should there be a risk to create damage of any kind due to the working space. |
| (xiii) | In the event of any dispute, The Hong Kong & China Gas Company Limited reserves the right to make the final decision. |
The gas charge is calculated in accordance with the current tariff plus fuel cost adjustment. The following rates have been in effect since 1 August 2024:
| Monthly Consumption in Megajoules (MJ) | Price Per MJ (HK$) | |
|---|---|---|
| First | 500 (Monthly Initial Charge $20) | 28.55 cents |
| Next | 2,000 | 28.45 cents |
| Next | 5,000 | 28.41 cents |
| Next | 10,000 | 28.31cents |
| Next | 15,000 | 28.21 cents |
| Next | 25,000 | 28.08 cents |
| Next | 50,000 | 27.98 cents |
| Next | 50,000 | 27.89 cents |
| Next | 50,000 | 27.79 cents |
| Next | 50,000 | 27.70 cents |
| Over | 257,500 | 27.60 cents |
For every complete multiple of HK$1 by which the effective feedstock cost* rises above (or falls below) the equivalent of HK$1,420 per kilolitre of naphtha, the charge for gas will be increased (or reduced) at the rate of 0.004 of a cent per MJ.
*effective feedstock cost is the weighted average cost (based on energy content) of different feedstock used for production of town gas
Commercial and industrial customer: Depends on the meter's flow capacity
Customers with high gas consumption are welcomed to make an agreement with us for special bulk tariff rate. For details, please call our Commercial and Industrial Enquiry Hotline 2963 3300.
The Company’s terms and conditions for the supply of town gas together with the tariff table are available on request. Consumption of gas supplied by the Company shall constitute acceptance of the Company's terms and conditions.
Please refer to Household Bill Payment methods.
Our staff will discuss your needs with you and please note the following points:
If you think of opening a restaurant, you may need to apply for different licences, which can be a time-consuming task involving a lot of paperwork. The following site may be helpful to you.
http://www.fehd.gov.hk/english/licensing/index.html
Please click here to download "How to Apply for Town Gas" Instruction.
You are welcomed to download "Towngas Safety Tips for Commercial and Industrial Customers".
