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Important Notice

Towngas recently received customer enquiries on suspicious gas bill. The alleged claim and embedded links have been found to be fraudulent. The matter has since been reported to the police. Please stay alert and do not click on any attachment or link contained in any email or message that appears suspicious. For enquiries, please call 2880 6988 or email towngas.cs@towngas.com
2023-11-28 13:00:00
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Bill Payment
Home > Household > Customer Services > Bill Payment

Bill Payment

We offer different payment methods that meet your needs

Bank Autopay

If you want to settle your gas bills by Autopay, just call our Customer Service Hotline at 2880 6988, and our Customer Service Officer will arrange the application with your bank.
If you are a Towngas eAccount holder, you can also click here and login your eAccount to apply online.
Alternatively, you may obtain the Autopay direct debit authorisation form from any Customer Centre or download it here, complete and return it to your bank.
Once confirmed by the bank, your monthly payment will be debited automatically from your bank account.

Note: Some banks may charge a service fee for handling Autopay applications, please contact your bank for more details.


 

 

Credit Card Autopay

Towngas Card

You can use Towngas Card to settle gas bills through autopay. Please call our Customer Service Hotline at 2880 6988, and our Customer Service Officer will arrange the credit card autopay application.

Towngas Card application form is available at any branch of The Bank of East Asia, Limited (BEA). You may also download the application form here in pdf file format, complete and send it by mail for registration with BEA. You may also apply online via BEA's website.

BOC Credit Card

You can use The Bank of China (Hong Kong) Limited (BOC) Credit Cards to settle gas bills through autopay. Please arrange application with BOC directly.

You may download the application form here in pdf file format, complete and send it by mail for registration with BOC. For any enquiries, please call BOC enquiry hotline at 2853 8828.

American Express Card

You can use American Express Card to settle gas bills through autopay. Please arrange application with American Express directly.

For enquiries, please call Cardmember Hotline at the back of your American Express Card.

Online Payment

Towngas Online PPS

Towngas now offers an Internet payment service. If you are a Towngas eAccount holder and have registered a PPS Internet account, just click here to login your Towngas eAccount and settle your gas bills on our website directly.

For enquiries, please call our 24-hour Customer Service Hotline at 2880 6988 or email webmaster@towngas.com.

PPS on Internet

You may open a PPS account at any PPS registration terminal. You can then pay by visiting the PPS Internet Payment Website. For PPS enquiries, please call 90000 222 329 or email to: hotline@eps.com.hk.

Faster Payment System (FPS)

You can pay your gas bill via FPS by using  your Mobile Banking App to scan the FPS Payment QR code on the gas bill or on the e-bill email.
For details, please contact your banks directly.
 

Internet Banking Services

Please choose any of the following banks to settle payment online:

Banks Hotline
HSBC Internet Banking 2233 3000
BOCHK Internet Banking 3988 2388
Standard Chartered Bank Online Banking 2886 8888
BEA Cyberbanking 2211 1333
Hang Seng e-banking 2822 0288

You can also use online payment services as provided by other banks in Hong Kong. For details, please check directly with your banks, or click here to choose from a list of JETCO member banks.

Payment by Phone (PPS)

For PPS services, please call 180 6041 or 18031. The Towngas Merchant Code is 04.
For enquiries about PPS, please call 90000 222 329.

Bank Automated Teller Machine (ATM)

You can pay gas bills through any ATM with "Bill Payment Service" or "JET Payment" signage.

Cheque Payment

Cheque Deposit Machine

You can pay your gas bill by cheque through “Cheque Deposit Machine” at The Bank of China (Hong Kong) Limited (BOC). Please make your crossed cheque payable to “The Hong Kong and China Gas Company Limited” and key in your Towngas account number. You can obtain customer advice with cheque image after the payment transaction.

Cheque by Mail

Please make your crossed cheque payable to "The Hong Kong and China Gas Company Limited" and send together with the payment stub to: G.P.O. Box 134, Hong Kong. Remember to write your Towngas account number on the back of your cheque. Please do not send cash by mail. No receipt will be issued to you for payment made through Cheque by Mail.

e-Cheque

BOC’s Website or Mobile App

You can pay your gas bill by e-Cheque by using “e-Cheque Bill Payment” service at BOC’s website (www.bochk.com) or mobile app. Please key in your Towngas account number and upload the file of e-Cheque made payable to “The Hong Kong and China Gas Company Limited”.

Please save your transaction record after completion of the e-Cheque upload.

Towngas’ Designated Email Address

Please make your e-Cheque payable to “The Hong Kong and China Gas Company Limited” and send to our designated email address e-Cheque@towngas.com. Remember to include your e-Cheque information and Towngas account number in your email to pay gas bill.

We also accept e-Cheque for Invoice payment. Please click here for settlement.

Please do not send post-dated e-Cheque. Send the e-Cheque at least 3 working days before the payment due date. No receipt will be issued to you for payment made through e-Cheque.

You can also pay your gas bill by cheque at TGC Towngas Customer Centres, Post Office and BEA counter.

 

Bank Counter Payment (BEA)

You can settle by cash or cheque by bringing your gas bill to a counter at any branch of The Bank of East Asia, Limited. Please click here to locate a branch near you.

TGC Towngas Customer Centres

We accept payment by cash or cheque at all TGC Towngas Customer Centres. For business hours and locations of our TGC Towngas Customer Centres, please click here or call our Customer Service Hotline at 2880 6988.

Post Office

You can pay your gas bill by cash or cheque at any Post Office in Hong Kong (except Mobile Post Offices). For business hours and the location of the Post Office nearest you, you can visit www.hongkongpost.hk.

Convenience Stores

You can settle payment in cash at any 7-Eleven, Circle K, VanGO stores, U Select, CRVanguard Superstore or CRVanguard Shop with the gas bills or payment stubs printed with barcode. The maximum cash payment per transaction is HK$5,000. Please keep issued receipt after payment for customers’ record.

e-Wallet

AlipayHK

You can pay your gas bill via AlipayHK. Please login the AlipayHK App, select “Public Utility” under “Bill payment”, and then select “Hong Kong & China Gas (Towngas)”. Proceed bill payment after you have registered your gas account number or via "One-time payment". You can check the transaction record under “Transaction History” after completing the payment.
 
For enquiries about AlipayHK, you can visit https://www.alipayhk.com or call the AlipayHK customer service hotline at 2245 3201.


TNG Wallet

You can pay your gas bill through TNG Wallet. Please login the TNG Wallet App, and select “The Hong Kong and China Gas Company Limited” under “Local Bill Payment” service. Please enter the gas account number and bill amount, or scan the barcode on the gas bill or QR code on the e-bill email to proceed bill payment. You can check the transaction record under “Transaction History” after completing the payment.

For enquiries about TNG Wallet, you can visit https://www.tng.asia or call the TNG Wallet customer service hotline at 3951 6268. 

 

WeChat Pay HK

You can pay your gas bill via WeChat Pay HK. Please login the WeChat App and click “WeChat Pay” function. Select “Gas Bill” under “Utilities” service and proceed bill payment after you have registered your gas account number. You can check the transaction record under “Transactions” after completing the payment.
 
For enquiries about WeChat Pay HK, you can visit https://pay.wechat.com/en_hk/index-person.shtml or call the WeChat Pay HK customer service hotline at 3929 1666.