Quality Management and Customer Service
Total Quality Management (TQM) motivates employees in their pursuit of excellence, according to the three pillars of Courtesy, Craftsmanship and Integrity.
Our Superior Quality Service (SQS) programme has helped us build our customer-centric culture and sparked innovative ideas across Hong Kong and the Chinese mainland. Implemented in 1992, the SQS programme is held under a different theme each year to encourage staff to initiate new projects that help improve our operations, save costs or generate new revenue.
We also have a Towngas Service Pledge as part of our commitment to provide a safe and reliable supply of gas to our customers as well as friendly, competent and efficient service. To ensure our customers are receiving the highest standard of service, we are continuously working towards improving our service and setting higher targets.
In addition, we organise various training exercises and activities to enhance customer service quality, such as our Three Courtesies (manners, etiquette and politeness) culture in Hong Kong and the Chinese mainland.