Want to Create an Account?
Want to Create an Account?
Back

eService

Household

Business

Font Size
Language

Contact Us

Search

Search within

Most Searched Here

You may look for...

Important Notice

Towngas recently received customer enquiries on suspicious gas bill. The alleged claim and embedded links have been found to be fraudulent. The matter has since been reported to the police. Please stay alert and do not click on any attachment or link contained in any email or message that appears suspicious. For enquiries, please call 2880 6988 or email towngas.cs@towngas.com
2023-11-28 13:00:00
Register NowRegister Now
Commerce & IndustryCommerce & Industry
Business Integrity
Home > ESG > ESG Strategy

Business Integrity

 

At Towngas, we comply fully with all major local laws and regulations in every jurisdiction where we operate.

Our reputation as a trusted service provider and business partner depends on our staff operating ethically and with integrity. The Code of Conduct of the Group provides guidelines on how to handle issues related to equal opportunity, fair practice, freedom of association, whistleblowing, conflicts of interest and integrity. All staff members are expected to adhere fully to the principles set out in the Code of Conduct and will be subject to disciplinary action if they contravene those principles. We also require our suppliers to maintain an equally high standard of ethics as stipulated in our Code of Practice for Suppliers.
Prevention of Bribery, Extortion, Fraud and Money Laundering 

According to the Prevention of Bribery Ordinance, Towngas is a public body. We therefore insist that our staff and business partners adhere to both the letter and the spirit of the law during the course of business. All our employees are strictly forbidden from giving or accepting bribes and must never offer an advantage to, or ask for an advantage from, customers, suppliers, contractors, regulators and legislators, authorities or other business partners.

The Code of Conduct and an Anti-fraud Policy promote integrity as a core company value. Both help us to continuously enhance our anti-fraud controls and organisational behaviour to be consistent with our ethical culture. Under the Code of Conduct and Anti-fraud Policy, we are committed to preventing, detecting and reporting any actual or suspected case of fraud, irregularity, misconduct or malpractice, with zero tolerance for any case of corruption or related malpractice.

Reporting and Monitoring

We have a Whistleblowing Policy that encourages employees and stakeholders to raise concerns about any misconduct, malpractice or irregularity, particularly in relation to violations of our Code of Conduct or our business ethics and principles. It provides a formal channel and guidance on reporting possible improprieties. We also have a dedicated panel for dealing with such cases, while staff grievances are handled by the Corporate Human Resources Department. A summary of reported whistleblowing cases is sent to the Board Audit and Risk Committee twice annually.

Training and Awareness

Training in anti-corruption and the Code of Conduct is mandatory for all staff, and is included in our induction course when they first join the Company. All employees are required to confirm on an annual basis that they have read and understood the Code of Conduct, which includes our anti-bribery practices; directors also receive such relevant materials.

We promote the Code of Conduct, as well as our Whistleblowing Policy, among our staff and refresh their understanding of its principles on a regular basis to ensure business practices remain compliant.
Prevention of Anti-competitive Practices 

In our Code of Conduct, we set out our commitment to comply with the laws and regulations pertaining to anti-competitive practices, in line with the Company’s nine core values. The Code also provides guidance for all staff on understanding the requirements and importance of compliance, as well as the disciplinary action and possible liabilities they will be subject to in cases of non-compliance. Additionally, we closely monitor the Competition Ordinance and report to the management on any developments that could have a significant impact on Towngas.

Protecting Intellectual Property Rights 

All employees must respect, and not infringe, copyrighted work and comply with all applicable laws and regulations. We also require our suppliers to respect intellectual property. In any case of infringement of intellectual property rights by our suppliers, they will have the responsibility to defend and indemnify Towngas.

Know more

Risk Management
Data Privacy and Cyber Security
Greening the Future