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Important Notice

As a precautionary measure against the new coronavirus, we have temporarily suspended our on-site meter reading and Regular Safety Inspection services. Please kindly report your meter reading for more accurate billing. If you would like to book a maintenance appointment, please visit our eService Centre or call our Customer Service Hotline 2880 6988. We apologise for any inconvenience caused, and thank you for your understanding.
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Towngas Statements
      Home > About Us > Towngas Statements

      Towngas Statements

      Vision

      To be Asia’s leading clean energy supplier and quality service provider, with a focus on innovation and environmental-friendliness.

      Mission

      To provide our customers with a safe, reliable supply of energy and the caring, competent and efficient service they expect, while working to preserve, protect and improve our environment.

      Organisation Values

      Our organisation values represent how we behave - as colleagues work with each other, our customers, our shareholders, our business partners, and others in the communities we serve.

      These values form the very foundations upon which the Company is built.

      Be accountable for our decisions and actions, treat others ethically, undertake our duties with dedication, a winning spirit, and respect for our corporation and profession. Accountability Accountability Be accountable for our decisions and actions, treat others ethically, undertake our duties with dedication, a winning spirit, and respect for our corporation and profession.
      Create an environment that encourages and facilitates our colleagues to deliver creative business solutions. Creativity Creativity Create an environment that encourages and facilitates our colleagues to deliver creative business solutions.
      To surpass norms through innovative solutions and a total dedication to successful achievement - in turn motivating others to work as a team, build willing participation and take up challenges that will drive the expansion and excellence of our business. Leadership Leadership To surpass norms through innovative solutions and a total dedication to successful achievement - in turn motivating others to work as a team, build willing participation and take up challenges that will drive the expansion and excellence of our business.
      Ensure fairness and openness in the treatment of colleagues, customers and the public, with empathy for individuals and through honest and timely two-way communication. Open Communication Open Communication Ensure fairness and openness in the treatment of colleagues, customers and the public, with empathy for individuals and through honest and timely two-way communication.
      Recognise, encourage and reward innovation, high performance, dedication and effective solutions, both in individuals and in teams. Driving Achievement Driving Achievement Recognise, encourage and reward innovation, high performance, dedication and effective solutions, both in individuals and in teams.
      Treat others as we would wish to be treated, act with fairness and honesty, be ethical, be involved, listen and respond, display confidence in others and embrace diversity. Respect and Integrity Respect and Integrity Treat others as we would wish to be treated, act with fairness and honesty, be ethical, be involved, listen and respond, display confidence in others and embrace diversity.
      Promote the spirit of a dynamic learning organisation with a high degree of interaction and sharing among individuals and teams, so as to leverage all knowledge and experience acquired, while placing emphasis on skills training and personal development. Continuous Learning Continuous Learning Promote the spirit of a dynamic learning organisation with a high degree of interaction and sharing among individuals and teams, so as to leverage all knowledge and experience acquired, while placing emphasis on skills training and personal development.
      Develop a culture and stimulate opportunities for harmony and synergy in the workplace, where through common effort, there is cooperation between colleagues, our customers and business partners. Teamwork Teamwork Develop a culture and stimulate opportunities for harmony and synergy in the workplace, where through common effort, there is cooperation between colleagues, our customers and business partners.
      Encourage an entrepreneurial spirit in developing new business, together with prudent risk-taking, while fostering the perception that this spirit is fundamental to the Towngas culture. Entrepreneurial Spirit Entrepreneurial Spirit Encourage an entrepreneurial spirit in developing new business, together with prudent risk-taking, while fostering the perception that this spirit is fundamental to the Towngas culture.

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      Milestones
      Hong Kong Gas Business
      Procurement