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Important Notice

As a precautionary measure against the new coronavirus, we have temporarily suspended our on-site meter reading and Regular Safety Inspection services. Please kindly report your meter reading for more accurate billing. If you would like to book a maintenance appointment, please visit our eService Centre or call our Customer Service Hotline 2880 6988. We apologise for any inconvenience caused, and thank you for your understanding.


The Towngas Purchasing Policy is to ensure that suppliers and contractors participate in our supply activities in a fair and competitive environment.

  • All tendering and quotation exercises are conducted through a free and fair process. Identical and timely information is provided to all invited parties for their use in preparing tenders and quotations
  • Company approved suppliers and contractors shall have equal opportunities to make offers. Towngas shall not discriminate against any supply source for geographical reasons
  • Under the Towngas Probity Clause, Towngas employees are prohibited from receiving any advantage, gratuity, bonus, bribe or loan from suppliers or contractors
  • Towngas shall support and develop those suppliers who work to improve quality, delivery, cost and performance

The Towngas Sustainable Purchasing Policy ensures the employment of environmentally-friendly products and services, to conserve resources, consider the application of Life Cycle Costing (LCC) and promote the economic recycling of materials. Products and services purchased must observe this Sustainable Purchasing Policy.

The following guidelines are followed, wherever possible, in our purchases and procurement:

  • To endeavour to use/ buy timber and its products, including those used in partitions, doors, floors, skirtings and other fittings in our premises, from Suppliers who are committed to sustainable development. Suppliers must prove that the timber originated from a sustainable source. The use of timber from unsustainable sources is to be avoided wherever possible. Contractors employed to fit-out and maintain our buildings, or provide other relevant services should also follow this principle
  • To buy paper from environmentally-friendly paper manufacturers/ traders
  • To employ scrap dealers who dispose of unserviceable materials in an environmentally-friendly manner
  • To buy stationery which can be re-used or re-filled, e.g. refillable pens & pencils
  • To buy equipment and machines which help to reduce waste, e.g. copying machines capable of double-sided printing
  • To ensure that the principles of conserving resources and maximising energy efficiency are observed in all purchases, e.g. by purchasing solar-powered calculators instead of battery-operated versions
  • To comply with all relevant environmental legislation for all purchases
  • To promote environmental awareness to all suppliers and contractors
  • Where practicable or economically viable, to neither buy nor allow contractors to use polluting products, such as CFCs or HCFCs for thermal insulators; lead-based primers; paint containing organic solvents and asbestos; and extinguishers made of halon for building and services maintenance
  • To promote simple packaging and to avoid using non environmentally-friendly materials such as plastic foam in packaging