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Important Notice

Towngas recently received customer enquiries on suspicious gas bill. The alleged claim and embedded links have been found to be fraudulent. The matter has since been reported to the police. Please stay alert and do not click on any attachment or link contained in any email or message that appears suspicious. For enquiries, please call 2880 6988 or email towngas.cs@towngas.com
2023-11-28 13:00:00
Public Safety

Public Safety

The safety of the public is enshrined in our mission to provide "safe and reliable gas supply" to the communities that we serve. Our supply continuity rate reaches over 99.99%, one of the best in the world. To ensure public safety, a 24-hour Grid Control Centre continuously monitors our gas network, our emergency service teams stand-by around-the-clock, and we carry out regular surveys and inspections with advanced equipment.

We have a robust Corporate Crisis Management Plan in place, with a three-tiered approach for recovering from an emergency situation in a timely and effective manner, while ensuring disruptions to the public are kept to a minimum.