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Virtual Assistant
- Virtual Assistant
Customer Centres
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Towngas Customer Hotlines
- Emergency Hotline
  
  2880 6999
- Customer Service Hotline
  
  2880 6988
  
  For customers to enquire on matters relating to installation, maintenance, billing and other Towngas services.
- Meter-Reading Reporting Hotline
  
  2880 5522
Household Product Sales Enquiry Hotline
- Enquiry Hotline
  
  2232 1000
Commercial and Industrial Services
- Enquiry Hotline
  
  2963 3300
- Fax
  
  2516 7722
Towngas Cooking Centre
- Address
  
  Shop 9A, Lee Theatre Plaza, 99 Percival Street,
  Causeway Bay, Hong Kong
- Cooking Centre Enquiry Hotline
  
  2576 1535
- Fax
  
  2894 8058
Email Address
- webmaster@towngas.com
Connect With Us
- Facebook:
  
  @煤氣公司Towngas
  
  @Towngas Appliance
- Instagram:
  
  @towngashk
- WeChat:
  
  @香港中華煤氣有限公司Towngas

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Important Notice

To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.

2024-11-14 17:00:01

Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.

2024-11-14 17:00:00

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Residential Projects

Virtual Assistant – Tinny

Tinny, the new virtual assistant at Towngas, offers instant support on general enquiries about Towngas’ residential services.

You may find Tinny at Towngas.com, Towngas APP or WeChat.

Where can I find Tinny?
What kinds of questions can Tinny answer?
Points to Note

Where can I find Tinny?

Step 1: On the Towngas.com homepage, click on "Virtual Assistant”.

Step 2: Read the Important Notice carefully and click "Confirm".

Step 3: Enter your question in the text box or click on the "Main Menu" button to select the relevant service category. Tinny will respond to your enquiry immediately.

What kinds of questions can Tinny answer?

Tinny offers instant feedback on enquiries related to Towngas’ residential services, such as:

Category	Sample Questions
Account Management	How do I open a Towngas account? What documents do I need to open an account? How much is the deposit? How do I pay the deposit?
Gas Bills	How do I pay my gas bill? How is my gas charge calculated?
eBilling	How do I register for eBilling? How do I login to my eAccount? I forgot my login password. What should I do?
Installation	How much is a site survey? How do I cancel an installation appointment?
Maintenance Service	I’d like to book a maintenance appointment What are the hours of service for maintenance work? I want to cancel my maintenance appointment
Product Information	What kinds of gas appliances can I choose from? What is the warranty period for gas appliances?
Customer Service Centre, Cooking Centre and Towngas Avenue	Where is Towngas Avenue? What are the opening hours of the Towngas Cooking Centre? Are there any customer service centres in Kowloon?

Points to Note

Can I apply for a new account, schedule for maintenance or check my gas bill through Tinny?

A: Tinny cannot process account applications or appointment bookings directly, but she can offer information on how to go about doing so.
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To protect your personal data, account-related enquiries cannot be processed through Tinny. Please do not disclose any personal information in your exchange with Tinny.

What should I do if I have a question that Tinny cannot answer?

A: Click <here> to leave a message and our customer service team will get back to you soon. Or, chat with our customer service officer directly via Tinny.