Need Help?
Tinny, the new virtual assistant at Towngas, offers instant support on general enquiries about Towngas’ residential services.
You may find Tinny at Towngas.com, Towngas APP or WeChat.
Step 1: On the Towngas.com homepage, click on "Virtual Assistant”.
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Step 2: Read the Important Notice carefully and click "Confirm".
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Step 3: Enter your question in the text box or click on the "Main Menu" button to select the relevant service category. Tinny will respond to your enquiry immediately.
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| Category | Sample Questions |
|---|---|
Account Management | How do I open a Towngas account? |
Gas Bills | How do I pay my gas bill? |
eBilling | How do I register for eBilling? |
Installation | How much is a site survey? |
Maintenance Service | I’d like to book a maintenance appointment |
Product Information | What kinds of gas appliances can I choose from? |
Customer Service Centre, Cooking Centre and Towngas Avenue | Where is Towngas Avenue? |
Q: Can I apply for a new account, schedule for maintenance or check my gas bill through Tinny?
A: Tinny cannot process account applications or appointment bookings directly, but she can offer information on how to go about doing so.
To protect your personal data, account-related enquiries cannot be processed through Tinny. Please do not disclose any personal information in your exchange with Tinny.
Q: What should I do if I have a question that Tinny cannot answer?
A: Click <here> to leave a message and our customer service team will get back to you soon. Or, chat with our customer service officer directly via Tinny.
Q: Tinny provided me with more than one option. What should I do?
A: Tinny provides a list of options when she is not sure about your question. Select your preferred option to continue.
