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Virtual Assistant – Tinny

Virtual Assistant – Tinny

Tinny, the new virtual assistant at Towngas, offers instant support on general enquiries about Towngas’ residential services.

You may find Tinny at Towngas.com, Towngas APP or WeChat.

Where can I find Tinny?

Step 1: On the Towngas.com homepage, click on "Virtual Assistant”.

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Step 2: Read the Important Notice carefully and click "Confirm".


Step 3: Enter your question in the text box or click on the "Main Menu" button to select the relevant service category. Tinny will respond to your enquiry immediately.

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What kinds of questions can Tinny answer?

Tinny offers instant feedback on enquiries related to Towngas’ residential services, such as:

 
Category Sample Questions
Account Management How do I open a Towngas account?
What documents do I need to open an account?
How much is the deposit?
How do I pay the deposit?
Gas Bills How do I pay my gas bill?
How is my gas charge calculated?
eBilling How do I register for eBilling?
How do I login to my eAccount?
I forgot my login password. What should I do?
Installation How much is a site survey?
How do I cancel an installation appointment?
Maintenance Service I’d like to book a maintenance appointment
What are the hours of service for maintenance work?
I want to cancel my maintenance appointment
Product Information What kinds of gas appliances can I choose from?
What is the warranty period for gas appliances?
Customer Service Centre, Cooking Centre and Towngas Avenue Where is Towngas Avenue?
What are the opening hours of the Towngas Cooking Centre?
Are there any customer service centres in Kowloon?

Points to Note

Q:

Can I apply for a new account, schedule for maintenance or check my gas bill through Tinny?

 

A: Tinny cannot process account applications or appointment bookings directly, but she can offer information on how to go about doing so.
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To protect your personal data, account-related enquiries cannot be processed through Tinny. Please do not disclose any personal information in your exchange with Tinny.
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Q:

What should I do if I have a question that Tinny cannot answer?

 

A: Click on the "Main Menu" button and select a relevant service category to see if the information you need is available. Or, click here to leave a message. Our customer service team will get back to you soon.
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Q:

Tinny provided me with more than one option. What should I do?

 

A: Tinny provides a list of options when she is not sure about your question. Select your preferred option to continue.

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Click on the “Virtual Assistant” button on the right to start your conversation with Tinny now!