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- Virtual Assistant
- Customer Centres
- Towngas Customer Hotlines
- Emergency Hotline2880 6999
- Customer Service Hotline2880 6988For customers to enquire on matters relating to installation, maintenance, billing and other Towngas services.
- Meter-Reading Reporting Hotline2880 5522
- Household Product Sales Enquiry Hotline
- Enquiry Hotline2232 1000
- Commercial and Industrial Services
- Enquiry Hotline2963 3300
- Fax2516 7722
- Towngas Cooking Centre
- AddressShop 9A, Lee Theatre Plaza, 99 Percival Street, Causeway Bay, Hong Kong
- Cooking Centre Enquiry Hotline2576 1535
- Fax2894 8058
- Email Address
- Connect With Us
Important Notice
Towngas has received reports of suspicious emails falsely claiming to be from the company, asking recipients to : “Please update your payment information immediately to avoid service interruption.” Please note these emails were not sent by Towngas and we have reported the matter to the police. Please remain vigilant and do not open any attachments or click on any links in suspicious communications. For enquiries, visit www.towngas.com, call 2880 6988, or email towngas.cs@towngas.com.
2025-05-29 12:00:00
To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.
2024-11-14 17:00:01
Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.
2024-11-14 17:00:00
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