Stakeholder Engagement

Towngas strives to strengthen relationships and create long-term value for our stakeholders. We engage in ongoing dialogues with all key stakeholders in order to understand their expectations and needs . From what we learned in these discussions, we are able to formulate an ESG strategy that answers their concerns, reduces our risks and aligns with their values. The results of the stakeholder engagement are disclosed through the Company’s ESG report, website, social media or other communication channels.

Stakeholder Engagement Approach

Our key stakeholders comprise both internal and external stakeholders, we identify and prioritise key stakeholders who are currently or expected to be closely interlinked by our operations and business, and who can significantly affect our business’ operation.

We promote two-way dialogue with stakeholders, and ensure they have sufficient capacity to communicate with us through proper channels. This includes capacity-building initiatives to empower local stakeholders to communicate confidently and effectively. We regularly review stakeholder perceptions through surveys and feedback mechanism such as the Customer Focus Team, helping us understand their views and concerns. Meeting with local stakeholders allows us to identify emerging issues early, so we can respond proactively.

Stakeholder engagement programmes are also implemented across all our local operations, fostering close and long-lasting relationships through listening, action, and regular responsiveness. These efforts help us manage and reduce stakeholder engagement risks while building trust and mutual understanding.

Employees	Employee surveys and meetings Feedback channels (e.g. suggestion boxes, Talk to MD) Internal publications (e.g. bulletins, newsletters) Intranet Ambassador programmes/activities Social media platforms (e.g. Yammer in Hong Kong, WeChat and Weibo in mainland China)
Contractors and Suppliers	Seminars and workshops Supplier assessment system (e.g. factory audits) Management meetings and supplier conferences Site/factory visits
Investors	Annual General Meeting Annual and interim reports Analyst and investor briefings for interim and annual results Company website (especially the “Investor Relations” Section’s Announcements and Circulars and other correspondences) and publications Non-deal roadshows Investment conferences Investor meetings and telephone conferences Meetings and regular communications with credit rating agencies (S&P and Moody’s) Site visits
Customers	Publications (e.g. newsletters and leaflets) Company websites, social media platforms and the Towngas App Regular maintenance visits, safety inspections and safety talks Customer Focus Team Surveys and focus groups Customer Service Hotline Customer centres
Local Communities	Community Relations Focus Team Community programmes Working Committees Towngas Volunteer Service Team
NGOs	Green partnerships and community programmes Meetings Questionnaires
Professional Bodies and Regulators	Working groups and committees Seminars, visits and workshops