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Important Notice

Towngas has received reports of suspicious emails falsely claiming to be from the company, asking recipients to : “Please update your payment information immediately to avoid service interruption.” Please note these emails were not sent by Towngas and we have reported the matter to the police. Please remain vigilant and do not open any attachments or click on any links in suspicious communications. For enquiries, visit www.towngas.com, call 2880 6988, or email towngas.cs@towngas.com.
2025-05-29 12:00:00
To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.
2024-11-14 17:00:01
Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.
2024-11-14 17:00:00

Media Resources

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05 Aug 2025

Emergency response during black rainstorm warning: Towngas Community Relations Focus Team swiftly supports community

(5 August 2025) Hong Kong has been affected by severe weather conditions, with serious flooding and traffic disruption across multiple districts. The Hong Kong and China Gas Company Limited (Towngas) Community Relations Focus Team (CRFT) has swiftly responded to the emergency situation. The Towngas CRFT 25th Anniversary Dinner scheduled for tonight at the Kai Tak Sports Park has been cancelled, with the dinner food redistributed by CRFT members to elderly care homes.

Meanwhile, this afternoon, Towngas management and the Towngas Volunteer Service Team formed multiple groups to distribute food across various districts, supporting grassroots families and those in need.

Additionally, Towngas frontline technicians remain at their posts on standby, while Towngas CRFT maintains close communication with all districts to jointly respond to emergencies and urgent incidents.

Ms Catherine Wong Pui-yee, Towngas Head of Corporate Affairs and Government Relations, said that any community members requiring emergency repairs to gas appliances or related services can contact Towngas CRFT in each district for prompt assistance. Should any district require volunteer support, CRFT members will also provide help.

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Press photos:

Photo 1:

During the black rainstorm warning, Towngas management visited multiple districts to support grassroots families and those in need. Pictured: Mr Don Cheng Hill-kwong, Towngas Chief Operating Officer – Hong Kong Business, distributing meal boxes to residents affected by power outages at King Lam Estate in Tseung Kwan O.

Photo 2:

Ms Catherine Wong Pui-yee, Towngas Head of Corporate Affairs and Government Relations (2nd from right), Ms Judy Chan Kar-po, General Manager – Corporate Affairs (1st from left) and Towngas technicians visited grassroots households with supplies during the black rainstorm warning.

Ms May Tam
Assistant Corporate Affairs Manager
Tel: 2963 3475 / 9192 0062
Email: tam.may@towngas.com
Mr Julius Chow
Senior Corporate Affairs Officer
Tel: 2963 3471 / 6969 1360
Email: julius.chow@towngas.com

Media Enquiries

For media enquiries, please contact our Corporate Affairs Department.

Corporate Affairs Department

The Hong Kong and China Gas Company Limited
21/F, 363 Java Road North Point, Hong Kong

WhatsApp: (852) 6702 6449
Email: cad@towngas.com