Need Maintenance?
Need Maintenance?

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Important Notice

To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.
2024-11-14 17:00:01
Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.
2024-11-14 17:00:00
Maintenance Service

Maintenance Service

At Towngas, your safety is our prime concern. That is why we provide a full range of maintenance services to ensure you have complete peace of mind. Our monthly maintenance charge covers:

  • Labour cost for appliance maintenance and repair
  • On-demand appliance check-ups
  • Regular safety inspections, including checking appliances to ensure optimum working conditions and safety, testing installation pipes to ensure that they are air-tight, and conducting visual inspections of the service risers
  • Towngas eService Centre
  • Customer Service Hotline

To make the scheme economical for all, the costs for appliance parts and rubber hoses, will be charged only as the items are needed. Customers will also be charged separately for repair or replacement of internal pipes and external service risers, and for disconnection and reconnection of appliances.

If you need to make an appointment for maintenance service, you are welcome to visit our Towngas eService Centre or call our 24 hour Customer Service Hotline 2880 6988.

** To minimize the risk of the spread of the novel coronavirus and in line with the government legislation, our company should not arrange personnel to provide service in buildings subjected to Compulsory Testing and ‘restriction-testing declaration’ within 7 days; in any premises with person tested preliminary positive / positive to COVID-19 or under Home Quarantine / Isolation. However, customers are welcome to make an appointment for service after the compulsory testing period or home quarantine/ isolation or 7 days after ‘restriction-testing declaration’. Should you have any query, please call our Customer Service Hotline on 2880 6988.