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Customer Centres
View all the Customer Centres locations
Towngas Customer Hotlines
- Emergency Hotline
  
  2880 6999
- Customer Service Hotline
  
  2880 6988
  
  For customers to enquire on matters relating to installation, maintenance, billing and other Towngas services.
- Meter-Reading Reporting Hotline
  
  2880 5522
Household Product Sales Enquiry Hotline
- Enquiry Hotline
  
  2232 1000
Commercial and Industrial Services
- Enquiry Hotline
  
  2963 3300
- Fax
  
  2516 7722
Towngas Cooking Centre
- Address
  
  Shop 9A, Lee Theatre Plaza, 99 Percival Street,
  Causeway Bay, Hong Kong
- Cooking Centre Enquiry Hotline
  
  2576 1535
- Fax
  
  2894 8058
Email Address
- webmaster@towngas.com
Connect With Us
- Facebook:
  
  @煤氣公司Towngas
  
  @Towngas Appliance
- Instagram:
  
  @towngashk
- WeChat:
  
  @香港中華煤氣有限公司Towngas

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Important Notice

To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.

2024-11-14 17:00:01

Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.

2024-11-14 17:00:00

Commerce and Industry
- Professional Services
- Product and Application

Residential Projects

Professional Services

The advisory team

Provides free professional consultation
Makes site visits to advise businesses how to use town gas in the most efficient way

Conducts installations and supplies various types of town gas-fired equipment
Prepares an optimum fuel utilisation plan for each business, designing piping systems for individual needs and preparing cost estimates absolutely FREE

Main Page of Commerce and Industry

Towngas offers a FREE and COMPREHENSIVE advisory service to help business people utilise town gas profitably.
Please click here for details of Product and Application.

Maintenance Service

Contract Maintenance

With the contract maintenance scheme, your appliances are maintained to ensure they are operating safely and efficiently.

Tailor-made Solutions

Our staff will discuss your needs with you and provide you with a tailor-made maintenance scheme as solution. Once you become a contract customer, you will be entitled to unlimited FREE on-demand service.

Preventive Maintenance - The safe way to reduce business interruptions

Our preventive maintenance programme helps prevent the breakdown of your gas equipment. Depending on the condition of your appliances and the services you require, we will provide a regular inspection service.

Emergency Repair

Our experienced and well-equipped service teams are ready to answer your emergency calls around the clock. Simply call our Customer Service Hotline 2880 6988.

Free Professional Advice

Our engineers can provide you with technical advice on the selection of appropriate gas appliances and the installation of your gas supply.

Flexible Payment

The contract fee is based on the type and quantity of your installed appliances and the services required. Payment can be settled in advance in cash or by crossed cheque at any Customer Centre, or can be included in your monthly gas bill.

Enquiry Hotline

For more information on how we can help you, please contact 2880 6988 or fax 2590 7886.

On-Demand Commercial & Industrial Maintenance Services

In addition to the contract maintenance scheme, we offer on-demand maintenance services for our commercial and industrial customers.

On-site Inspection Unit Rate*		First Unit of Applicance#	Each Extra Unit Afterwards
Monday to Friday 08:30-17:29	Same Day	HK $740	HK $530
Monday to Friday 08:30-17:29	Next Day^	HK $530	HK $420
Saturday 08:30-13:29	-	HK $740	HK $530
Monday to Friday 17:30-21:59	-	HK $1420	HK $950
Saturday PM 13:30-21:59
Sunday or Public Holiday 08:30-21:59
Monday to Sunday or Public Holiday 22:00-08:29	-	HK $1980

Note: ^Normal Office Hours
* On-site inspection charge does not include repair, spare parts, and engineering work charges. Upon the completion of the on-site inspection, our technician will quote you the repair, spare parts, and engineering work charges respectively.
On-site inspection charge includes inspection, malfunction identifications, and the repair charge of the non-major spare parts replacement.
# On-site inspection unit rate of boiling tables, wok ranges, and stockpots are on burner basis.

General Terms and Conditions

(i)	On-site inspection unit rate of boiling tables, wok ranges, and stockpots are on burner basis.
(ii)	Once the appliance is checked, the on-site inspection charge will be charged even though the customer declines further repairing, or the appliance is irreparable due to the unavailability of the required parts.
(iii)	After the on-site inspection and determined the cause of the defect, our technician will quote you the repair, spare parts, and engineering work charges respectively. respectively. The quotation is valid for 2 months.
(iv)	If the customer request to cancel the on-site service after the arrival of our technician, an attendance fee will be applied.
-	Monday to Friday 08:30-17:29 and Saturday 08:30-13:29 - Attendance fee: HK $300
-	Other sessions - Attendance fee: HK $460
(v)	Paid on-site inspection charge is valid within 7 days. Provided that the appliance become malfunction with the same fault.
(vi)	The warranty of newly replaced spare parts (exclude damage caused by human factors or misuse) is 1 month. This warranty service does not cover consumable parts (e.g. thermocouple lead, pan support, drip pan, burner cap, and burner ring).
(vii)	Unless specified, spare parts shall be provided by The Hong Kong & China Gas Company Limited.
(viii)	The fee of duplicate work receipt: HK$300 per receipt.
(ix)	A HK$950 travelling surcharge per service order will be applied for Hong Kong outlying islands, remote areas, or restricted areas (excluding Tung Chung Town Centre and Discovery Bay).
(x)	If the appliance is located outdoor, our technicians reserve the right not to provide any service if the weather condition is not allowed or there is a risk to their personal safety.
(xi)	On-site inspection and repair service will be suspended during severe weather conditions, such as rainstorm or thunderstorm warnings and cause delay for scheduled appointments. All services will be cancelled if typhoon signal No. 8 or above is hoisted. Affected customers will be contacted for alternative service arrangements after the warning signal is cancelled.
(xii)	The customer shall provide a reasonable, sufficient, and safe working space to access appliances for service. Our technicians reserve the right not to provide any service if the workspace is limited, non-sufficient, unsafe or should there be a risk to create damage of any kind due to the working space.
(xiii)	In the event of any dispute, The Hong Kong & China Gas Company Limited reserves the right to make the final decision.

Last Update: 5-July-2021

Tariff

The gas charge is calculated in accordance with the current tariff plus fuel cost adjustment. The following rates have been in effect since 1 August 2024:

Monthly Consumption in Megajoules (MJ)		Price Per MJ (HK$)
First	500 (Monthly Initial Charge $20)	28.55 cents
Next	2,000	28.45 cents
Next	5,000	28.41 cents
Next	10,000	28.31cents
Next	15,000	28.21 cents
Next	25,000	28.08 cents
Next	50,000	27.98 cents
Next	50,000	27.89 cents
Next	50,000	27.79 cents
Next	50,000	27.70 cents
Over	257,500	27.60 cents

Fuel Cost Adjustment (Current Month Fuel Cost Adjustment - cents per MJ)

For every complete multiple of HK$1 by which the effective feedstock cost* rises above (or falls below) the equivalent of HK$1,420 per kilolitre of naphtha, the charge for gas will be increased (or reduced) at the rate of 0.004 of a cent per MJ.

_{*effective feedstock cost is the weighted average cost (based on energy content) of different feedstock used for production of town gas}

Monthly Initial Charge

Commercial and industrial customer: Depends on the meter's flow capacity

Bulk Tariff Agreement

Customers with high gas consumption are welcomed to make an agreement with us for special bulk tariff rate. For details, please call our Commercial and Industrial Enquiry Hotline 2963 3300.

The Company’s terms and conditions for the supply of town gas together with the tariff table are available on request. Consumption of gas supplied by the Company shall constitute acceptance of the Company's terms and conditions.

Bill Payment

Please refer to Household Bill Payment methods.

Open/Close Account

Please call our Customer Service Hotline 2880 6988, Commercial and Industrial Enquiry Hotline 2963 3300 or visit any of our customer centres during office hours to inform us if you wish to open or close account.

To Open Account

Our staff will discuss your needs with you and please note the following points:

Our surveyors will visit your shop or factory and quote the charge for connecting gas supply.
If your shop or factory already has a gas meter and you wish to open a gas account, just call or visit us to apply.
If your shop or factory is already connected with gas supply, please report the latest meter reading which will be considered as your account's initial reading. A copy of your business registration should also be submitted. Customer is required to pay a deposit.
New customers will be provided with a set of terms and conditions. If necessary, we will arrange for technicians to visit your shop or factory to connect the gas supply.

To have your gas supply disconnected

Please notify us at least two working days in advance.
Our technicians will visit the premises to take the latest meter reading and disconnect the gas supply.
If you wish to have your gas appliances or gas meters disconnected, we will arrange for surveyors to visit your shop or factory to quote charges.

Deposit Refund

Please stamp with your company chop and endorse on the back of the deposit receipt. Return it to any of our customer centres or post to:
The Hong Kong & China Gas Company Limited
Customer Accounts Section
22/F, 363 Java Rd, North Point, Hong Kong

Note: Deposits are not transferable and will be returned to you by cheque.

For enquiries, please call our

Customer Service Hotline 2880 6988
or Commercial and Industrial Enquiry Hotline 2963 3300.

References

If you think of opening a restaurant, you may need to apply for different licences, which can be a time-consuming task involving a lot of paperwork. The following site may be helpful to you.