Need Help?
Open Virtual Assistant Chatbot

Contact Us

Important Notice

Towngas has received reports of suspicious emails falsely claiming to be from the company, asking recipients to : “Please update your payment information immediately to avoid service interruption.” Please note these emails were not sent by Towngas and we have reported the matter to the police. Please remain vigilant and do not open any attachments or click on any links in suspicious communications. For enquiries, visit www.towngas.com, call 2880 6988, or email towngas.cs@towngas.com.
2025-05-29 12:00:00
To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.
2024-11-14 17:00:01
Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.
2024-11-14 17:00:00
Biodiversity

Biodiversity

Recognising that our gas processing and distribution operations can disturb the land and wildlife habitats, we make a strong effort to limit our impact on biodiversity as stated in our  Environmental Policy .

In order to mitigate our impacts, we follow four principles:

Avoid areas rich in biodiversity 

We avoid areas rich in biodiversity in the planning stage of our projects. We will carry out a site-specific Environmental Impact assessment, in accordance with local governmental requirements, to address the impacts of development on wildlife and ecosystems.


Mitigate our Impacts through Innovation  

We take preventive and corrective measures to minimise the possible impact of our works, including construction work, effluent discharge, and pipeline maintenance, on habitats and species of flora and fauna.


Use Mitigation and Offset Measures during Construction  

We implement a variety of mitigation and offset measures for our construction activities, which help to reduce pollution and the loss of topsoil. We also coordinate with local government bodies to preserve the greenery around our industrial sites and stations.


Promote Biodiversity Awareness  

We raise biodiversity awareness of employees and customers through a variety of activities, such as supporting the National Ecology Day, arranging organic farm visits and ecological tours, etc.