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Important Notice

Towngas has received reports of suspicious SMS messages falsely claiming to be from the company regarding gas bill payments. These messages were not issued by Towngas. Please remain vigilant and do not open any attachments or click on any links in suspicious messages.
2025-11-03 12:00:00
To combat SMS fraud, all text messages from Towngas will now be sent with the Sender IDs “#Towngas”, “#TowngasFun” or “#TGCTowngas”, helping customers verify the authenticity of our communications.
2024-11-14 17:00:01
Towngas urges customers to stay vigilant when receiving suspicious emails, text messages, or bills. Never open suspicious attachments or click on links, and avoid disclosing personal information such as ID card numbers, bank account details, or credit card numbers to unknown senders to prevent potential losses. For any enquiries, please contact our Customer Service Hotline at 2880 6988 or email us at towngas.cs@towngas.com.
2024-11-14 17:00:00
Home >  ESG >  ESG Strategy

ESG Strategy

As the Group transitions from a traditional utility company to an integrated clean energy supplier, we continue to prioritise environmental, social and governance (ESG) issues, contributing to a sustainable future. The Group has established a comprehensive ESG governance framework, with five strategic priorities at its core: Operational Resilience, Towards Carbon Neutrality, Environmental Stewardship, People-Centric and Stakeholders Partnership. By focusing on these priorities, we sustain long-term business growth and create shared value for all stakeholders.

 


Operational Resilience
Strengthen supply stability, asset integrity and crisis response capabilities, safeguard data privacy and ensure compliant operations to enhance corporate resilience and long-term competitiveness

 


Towards Carbon Neutrality
Identify climate-related risks and opportunities, implement decarbonisation strategies, accelerate energy transition, drive business innovation and sustainable finance development to create a low-carbon future

 


Environmental Stewardship
Protect biodiversity, strengthen resource management, reduce emissions and pollution to foster harmonious coexistence with nature

 


People-Centric
Protect the health and safety of employees, customers and the public, promote employee engagement, talent development, and diversity and inclusion, fulfil corporate citizenship responsibilities to create long-term shared value

 


Stakeholders Partnership
Enhance products and services through a customer-centric approach to strengthen ESG risk management across the supply chain, and build a robust and resilient value chain

Know More

ESG Approach ESG Approach
ESG Report & Engagement ESG Report & Engagement
ESG Report & Updates ESG Report & Updates