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Important Notice

Towngas recently received customer enquiries on suspicious gas bill. The alleged claim and embedded links have been found to be fraudulent. The matter has since been reported to the police. Please stay alert and do not click on any attachment or link contained in any email or message that appears suspicious. For enquiries, please call 2880 6988 or email towngas.cs@towngas.com
2023-11-28 13:00:00
Customer Focus Team

Customer Focus Team

Since its inception in 1993, the Customer Focus Team has been one of the significant channels for effective communications between the Company and our customers.

Every month, senior staff from Retail Marketing, Customer Service, Customer Accounts and Corporate Affairs visit different housing estates to listen to customers’ views on our services and products so that we can further improve. The Team also conveys important messages relating to Towngas services, such as gas safety, gas billing and appliance maintenance.

By visiting customers in residential estates, we receive first-hand information and feedback from our valued customers on our services, with a view to fine-tuning them whenever possible.

Want to Organise a Customer Focus Team Visit?

Corporate Affairs Department

15/F, The Hong Kong and China Gas Company Limited, 363 Java Road, North Point, Hong Kong. Tel: 2880 6988 Fax: 2516 7368 E-mail: cad@towngas.com