19 Jan 2010
Towngas Honoured with "2009 Hong Kong Awards for Industries: Customer Service Grand Award"
Towngas was honoured to receive the "2009 Hong Kong Awards for Industries: Customer Service Grand Award" on 18 January 2010. The award not only provides testimony to our high levels of service excellence it will further enhance our service quality. These one-stop-shop services include gas supply and the purchase of appliances to a full range of installation and maintenance after-sales services, to bring our customers both greater convenience as well as levels of service beyond their expectations.
Our Towngas Customer Centre has, for example, been refurbished and redesigned to provide continuous customer service improvements. Apart from offering bill payment services and the purchase of appliances, our one-stop-shop services not only include making appointments for installation and maintenance, they also provide a view of the modern Towngas lifestyle that we so strongly advocate. Our brand new business model, for instance, means that many new and delicious delicacies are available at our Towngas Avenue restaurant, offering a great dining experience to customers while also promoting an understanding of the advantages of flame cooking. In recent years, we have also promoted fair trade products and a low-carbon lifestyle, as additional options for our health- and green-conscious customers.
Our 24-hour Customer Service Hotline provides a direct human interface throughout the year. Our Customer Service Officers answer customers directly with regard to every type of service or enquiry, running the full spectrum from maintenance and installation to billing and appliance sales. We also provide multiple timeslots for maintenance appointments, including Sundays and public holidays if required, to minimise waiting time for customers. As a customer-focused company, we continue to enhance our service quality, to bring greater value to customers.
Towngas Managing Director Alfred Chan (left) receives the award from Donald Tsang, Chief Executive of the HKSAR Government