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Towngas is committed to promoting its environmental, social and governance (ESG) initiatives. With its consistently outstanding performance, Towngas was again awarded the “Outstanding Caring Awards” and “The Most Innovative Award” under the Enterprise Group by the Industry Cares Recognition Scheme 2022. The Industry Cares Recognition Scheme is organised by the Federation of Hong Kong Industries to recognise companies that bring good benefits to society and support more companies to implement corporate social responsibility.
 
In 2021, Towngas launched the Easy Metering system for eligible visually impaired and wheelchair users, saving them the inconvenience of reporting their own meter readings. If any abnormalities are detected in the customers’ gas usage, the system will automatically cut off the gas supply and notify the maintenance team. As there were a number of cases where elderly people forgot to turn off their appliances, Towngas developed the first “smart controller” in Hong Kong, allowing users to preset the time to turn off the gas hobs and monitor their usage remotely through the mobile app. The system can also send instant notifications to users and Towngas through the app when abnormal gas consumption is detected, and automatically close the built-in valves to prevent gas leakage.
 
In 2021, Towngas joined hands with the Hong Kong Sheng Kung Hui Welfare Council to introduce the “Chef Anchor 2.0” programme, which combined elements of occupational therapy with the professionalism of culinary instructors to integrate “procedural memory” into recipes. The programme allowed patients with subjective memory impairment to undergo cognitive training during the cooking process, with a new component of carer participation. The CUHK Jockey Club Institute of Ageing also confirmed that the programme effectively improved the physical, mental and social health of the elderly with subjective memory impairment.
 
In recent years, Hong Kong has been hard hit by COVID-19, and Towngas has been working tirelessly to support the most vulnerable groups amid the epidemic in various ways. Towngas launched the HK$10-million Dining Coupon Scheme, giving away a set of dining coupons worth HK$200 to every account holder under the Towngas Concession Scheme. Earlier in the year, the Company also allocated HK$3 million to purchase anti-epidemic supplies for the families in need and promptly sent 20,000 soup packs, together with supermarket cash coupons, to over 10,000 grassroots households. Since 2019, Towngas has been directly supporting the catering industry and grassroots families through various programmes, including the Credit Period Extension Scheme for the Catering Industry, the Supporting F&B and the Economy campaign, the Food Packs for Families in Need programme, and the Unemployment Support Programme, etc.

Ivan Lee Kwok-bun (right), Commissioner for Efficiency of Innovation, Technology and Industry Bureau, presents the trophies to Isaac Yeung Chung-kwan, Head of Corporate ESG / Head of Corporate Affairs of Towngas.