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Important Notice

Please be aware that fraudulent emails and domain name “towngasltd.com” regarding Towngas’ overseas investment are recently found. For more details, please refer to our announcement under Media Resources of Towngas website.
Professional Services

Professional Services

Towngas offers a FREE and COMPREHENSIVE advisory service to help business people utilise town gas profitably.
Please click here for details of Product and Application.

The advisory team

  • Provides free professional consultation
  • Makes site visits to advise businesses how to use town gas in the most efficient way
  • Conducts installations and supplies various types of town gas-fired equipment
  • Prepares an optimum fuel utilisation plan for each business, designing piping systems for individual needs and preparing cost estimates absolutely FREE

Maintenance Service

Contract Maintenance

With the contract maintenance scheme, your appliances are maintained to ensure they are operating safely and efficiently.

Tailor-made Solutions

Our staff will discuss your needs with you and provide you with a tailor-made maintenance scheme as solution. Once you become a contract customer, you will be entitled to unlimited FREE on-demand service.

Preventive Maintenance - The safe way to reduce business interruptions

Our preventive maintenance programme helps prevent the breakdown of your gas equipment. Depending on the condition of your appliances and the services you require, we will provide a regular inspection service.

Emergency Repair

Our experienced and well-equipped service teams are ready to answer your emergency calls around the clock. Simply call our Customer Service Hotline 2880 6988.

Free Professional Advice

Our engineers can provide you with technical advice on the selection of appropriate gas appliances and the installation of your gas supply.

Flexible Payment

The contract fee is based on the type and quantity of your installed appliances and the services required. Payment can be settled in advance in cash or by crossed cheque at any Customer Centre, or can be included in your monthly gas bill.

Enquiry Hotline

For more information on how we can help you, please contact 2880 6988 or fax 2590 7886.

On-Demand Commercial & Industrial Maintenance Services

In addition to the contract maintenance scheme, we offer on-demand maintenance services for our commercial and industrial customers.

Unit Rate   First Unit of Applicance Each Extra Unit Afterwards
Monday to Friday
8:00am - 5:00pm
Same Day HK $700 HK $500
Next Day* HK $500 HK $400
Saturday
8:00am - 1:00pm
Same Day HK $700 HK $500
Saturday afternoon,
Sunday or Public Holiday
  HK $1350 HK $900

* Normal Office Hours

Note

  • Service charge for each locally-made Chinese cooking range, steamer, steaming oven and stockpot is burner-based.
  • Service charge for each locally made duck or meat roaster, pig roaster, counter grill, counter top BBQ stove is unit-based.

Tariff

The gas charge is calculated in accordance with the current tariff plus fuel cost adjustment. The following rates have been in effect since 1 August 2017:
 

Monthly Consumption in Megajoules (MJ) Price Per MJ (HK$)
First 500 (Monthly Initial Charge $20) 25.00 cents
Next 2,000 24.90 cents
Next 5,000 24.86 cents
Next 10,000 24.76 cents
Next 15,000 24.66 cents
Next 25,000 24.53 cents
Next 50,000 24.43 cents
Next 50,000 24.34 cents
Next 50,000 24.24 cents
Next 50,000 24.15 cents
Over 257,500 24.05 cents

Fuel Cost Adjustment (Current Month Fuel Cost Adjustment - cents per MJ)

For every complete multiple of HK$1 by which the effective feedstock cost* rises above (or falls below) the equivalent of HK$1,420 per kilolitre of naphtha, the charge for gas will be increased (or reduced) at the rate of 0.004 of a cent per MJ.

*effective feedstock cost is the weighted average cost (based on energy content) of different feedstock used for production of town gas

Monthly Initial Charge

Commercial and industrial customer: Depends on the meter's flow capacity

Bulk Tariff Agreement

Customers with high gas consumption are welcomed to make an agreement with us for special bulk tariff rate. For details, please call our Commercial and Industrial Enquiry Hotline 2963 3300.

The Company’s terms and conditions for the supply of town gas together with the tariff table are available on request. Consumption of gas supplied by the Company shall constitute acceptance of the Company's terms and conditions.

Bill Payment

Please refer to Household Bill Payment methods.

Open/Close Account

Please call our Customer Service Hotline 2880 6988, Commercial and Industrial Enquiry Hotline 2963 3300 or visit any of our customer centres during office hours to inform us if you wish to open or close account.
 

To Open Account

Our staff will discuss your needs with you and please note the following points:

  • Our surveyors will visit your shop or factory and quote the charge for connecting gas supply.
  • If your shop or factory already has a gas meter and you wish to open a gas account, just call or visit us to apply.
  • If your shop or factory is already connected with gas supply, please report the latest meter reading which will be considered as your account's initial reading. A copy of your business registration should also be submitted. Customer is required to pay a deposit.
  • New customers will be provided with a set of terms and conditions. If necessary, we will arrange for technicians to visit your shop or factory to connect the gas supply.

To have your gas supply disconnected

  • Please notify us at least two working days in advance.
  • Our technicians will visit the premises to take the latest meter reading and disconnect the gas supply.
  • If you wish to have your gas appliances or gas meters disconnected, we will arrange for surveyors to visit your shop or factory to quote charges.


Deposit Refund

Please stamp with your company chop and endorse on the back of the deposit receipt. Return it to any of our customer centres or post to:
The Hong Kong & China Gas Company Limited
Customer Accounts Section
22/F, 363 Java Rd, North Point, Hong Kong
Note: Deposits are not transferable and will be returned to you by cheque.
For enquiries, please call our

Customer Service Hotline 2880 6988
or Commercial and Industrial Enquiry Hotline 2963 3300.

References

If you think of opening a restaurant, you may need to apply for different licences, which can be a time-consuming task involving a lot of paperwork. The following site may be helpful to you.

How to Apply for Restaurant Licences

http://www.fehd.gov.hk/english/licensing/index.html

How to Apply for Town Gas

Please click here to download "How to Apply for Town Gas" Instruction.

Safety Tips

You are welcomed to download "Towngas Safety Tips for Commercial and Industrial Customers".