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Important Notice

Please be aware that fraudulent emails and domain name “towngasltd.com” regarding Towngas’ overseas investment are recently found. For more details, please refer to our announcement under Media Resources of Towngas website.
Bill Payment

Bill Payment

We offer different payment methods that meet your needs

Bank Autopay

If you want to settle your gas bills by Autopay, just call our Customer Service Hotline at 2880 6988, and our Customer Service Officer will arrange the application with your bank.
If you are a Towngas eAccount holder, you can also click here and login your eAccount to apply online.
Alternatively, you may obtain the Autopay direct debit authorisation form from any Customer Centre or download it here, complete and return it to your bank.
Once confirmed by the bank, your monthly payment will be debited automatically from your bank account.

Note: Some banks may charge a service fee for handling Autopay applications, please contact your bank for more details.

Credit Card Autopay

Towngas Card

You can use Towngas Card to settle gas bills through autopay. Please call our Customer Service Hotline at 2880 6988, and our Customer Service Officer will arrange the credit card autopay application.

Towngas Card application form is available at any branch of The Bank of East Asia, Limited (BEA). You may also download the application form here in pdf file format, complete and send it by fax to 3608 6418 for registration with BEA.

Citibank Credit Card

You can use Citibank Credit Cards to settle gas bills through autopay. You may download the application form here in pdf file format, complete and send it through One Bill Service Registration  or by mail for registration with Citibank.

For any enquiries, please call CitiPhone Banking at 2860 0333.

BOC Credit Card

You can use The Bank of China (Hong Kong) Limited (BOC) Credit Cards to settle gas bills through autopay. Please arrange application with BOC directly.

You may download the application form here in pdf file format, complete and send it by fax to 2296 7475 with a photocopy of the back of your credit card for registration. For any enquiries, please call BOC enquiry hotline at 2853 8828.

American Express Card

You can use American Express Card to settle gas bills through autopay. Please arrange application with American Express directly.

For enquiries, please call Cardmember Hotline at the back of your American Express Card.

Internet Payment

Towngas Online PPS

Towngas now offers an Internet payment service. If you are a Towngas eAccount holder and have registered a PPS Internet account, just click here to login your Towngas eAccount and settle your gas bills on our website directly.

For enquiries, please call our 24-hour Customer Service Hotline at 2880 6988 or email webmaster@towngas.com.

PPS on Internet

You may open a PPS account at any PPS registration terminal. You can then pay by visiting the PPS Internet Payment Website. For PPS enquiries, please call 90000 222 329 or email to: hotline@eps.com.hk.

Internet Banking Services

Please choose any of the following banks to settle payment online:

You can also use online payment services as provided by other banks in Hong Kong. For details, please check directly with your banks, or click here to choose from a list of JETCO member banks.

Payment by Phone (PPS)

For PPS services, please call 180 6041 or 18031. The Towngas Merchant Code is 04.
For enquiries about PPS, please call 90000 222 329.

Bank Automated Teller Machine (ATM)

You can pay gas bills through any ATM with "Bill Payment Service" or "JET Payment" signage.

Cheque Payment

Cheque Deposit Machine

You can pay your gas bill by cheque through “Cheque Deposit Machine” at The Bank of China (Hong Kong) Limited (BOC). Please make your crossed cheque payable to “The Hong Kong and China Gas Company Limited” and key in your Towngas account number. You can obtain customer advice with cheque image after the payment transaction.

Cheque by Mail

Please make your crossed cheque payable to "The Hong Kong and China Gas Company Limited" and send together with the payment stub to: G.P.O. Box 134, Hong Kong. Remember to write your Towngas account number on the back of your cheque. Please do not send cash by mail. No receipt will be issued to you for payment made through Cheque by Mail.

e-Cheque

BOC’s Website or Mobile App

You can pay your gas bill by e-Cheque by using “e-Cheque Bill Payment” service at BOC’s website (www.bochk.com) or mobile app. Please key in your Towngas account number and upload the file of e-Cheque made payable to “The Hong Kong and China Gas Company Limited”.

Please save your transaction record after completion of the e-Cheque upload.

Towngas’ Designated Email Address

Please make your e-Cheque payable to “The Hong Kong and China Gas Company Limited” and send to our designated email address e-Cheque@towngas.com. Remember to include your e-Cheque information and Towngas account number in your email to pay gas bill.

We also accept e-Cheque for Invoice payment. Please click here for settlement.

Please do not send post-dated e-Cheque. Send the e-Cheque at least 3 working days before the payment due date. No receipt will be issued to you for payment made through e-Cheque.

You can also pay your gas bill by cheque at Towngas Customer Centres, Post Office and BEA counter.

 

Bank Counter Payment (BEA)

You can settle by cash or cheque by bringing your gas bill to a counter at any branch of The Bank of East Asia, Limited. Please click here to locate a branch near you.

Towngas Customer Centres

We accept payment by cash or cheque at all Towngas Customer Centres. For business hours and locations of our Customer Centres, please click here or call our Customer Service Hotline at 2880 6988.

Post Office

You can pay your gas bill by cash or cheque at any Post Office in Hong Kong (except Mobile Post Offices). For business hours and the location of the Post Office nearest you, you can visit www.hongkongpost.hk.

Convenience Stores

You can settle payment in cash at any 7-Eleven, Circle K, VanGO stores, CRVanguard Superstore or CRVanguard Shop with the gas bills or payment stubs printed with barcode. The maximum cash payment per transaction is HK$5,000. Please keep issued receipt after payment for customers’ record.

TNG Wallet

You can pay your gas bill through TNG Wallet. Please login the TNG Wallet App, and select “The Hong Kong and China Gas Company Limited” under “Local Bill Payment” service. Please enter the gas account number and bill amount, or scan the barcode on the gas bill or QR code on the e-bill email to proceed bill payment. You can check the transaction record under “Transaction History” after completing the payment. For enquiries about TNG Wallet, you can visit https://www.tng.asia or call the TNG Wallet customer service hotline at 3951 6268.