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Total Solution Services

Total Solution Services

We strive to deliver superior services to exceed your expectations. For the new millennium, Towngas has launched a series of initiatives to make your life more comfortable and enjoyable.

  2880 6988 24 hours Customer Service Hotline
 Installation Service now available on Sundays
 Installation Service within 24 hours upon request
 A value-added after sales services package for purchase of Towngas appliances, covering*

* 3-year free warranty for spare parts
* Free disposal of your old appliances
* Other installation services such as workbench opening, dismantling of window or balcony grilles for water heater installation, electrical wiring for installation of gas appliances, etc.

Note

  1. For appointments made in the afternoon, service will be carried out on following morning. Priority is given to customers with emergency needs.
  2. Except public holidays
  3. For standard installations only
  4. At a charge
  5. Free warranty servicing only for residential customers. For Ma Wan, Lantau Island (except Tung Chung), and outlying islands, surcharge will be applied. Warranty servicing will not be provided for all restricted areas.
  6. The Hong Kong & China Gas Co. Ltd. will not provide the 3-year warranty service (including free spare parts replacement *for residential customers only) to any product damages resulting from improper installation, mishandling, abuse of use and misuse of our Company products. This warranty service does not cover consumable parts (e.g. pan support, drip pan, burner cap and burner ring).
  7. Warranty of newly replaced spare parts (except consumable parts) of Towngas appliances is extended to 24 months.
  8. All electrical work installations (including installation, inspection, testing or maintenance) are required to be registered with the Electrical & Mechanical Services Department (EMSD) of the Government of the Hong Kong Special Administrative Region.