Customer Information > Household > Customer Service > Billing Service

Billing Service

Every two months, all Towngas customers receive a gas bill providing clear details of their monthly gas charges, as well as payment and other relevant information. Helping to save paper and conserve resources, we also offer eBilling services. If you sign up for this service, electronic gas bills will be sent to your designated email address, saving both time and paper while also bringing you greater convenience.You will also enjoy the full range of our eService benefits:

•Managing multiple gas accounts
•Settling payments online
•Keeping track of your gas consumption and payment history
•Managing account settings
•Reporting meter readings
•Making maintenance appointments and
•Obtaining Towngas’ latest news and offers
Go Green! Register for our eBilling Service Now!

You can reduce carbon emissions by 316g annually if you use our eBilling service for a year in view of the paper and postage saved. Save our planet.Sign up now!

How to Read Gas Bill

Please move the mouse over the bill to show details.

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The gas bill above is for reference only (revised in Dec 2013).

Please click here to view the back page (revised in Dec 2016).

Bill Language
Towngas bills are available in Chinese, English or Braille. If you would like to change the bill language, just call our 24-hour Customer Service Hotline on 2880 6988 or sign up for an eAccount at our eService Centre. You can also write to Customer Accounts Section, The Hong Kong and China Gas Company Limited, G.P.O. Box 134, Hong Kong.

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