In 2008, we combined our Corporate Health, Safety and Environment (HSE) Policy, providing the framework for the development of guidelines with regard to environmental protection, health and safety.

Our Corporate Health, Safety and Environment (HSE) Policy

Under our HSE Policy, we pledge to conduct our operations in a manner which poses no risk to the health, well-being and safety of our employees, contractors, customers and the public at large and to make every effort to protect the environment.

HSE Management Structure

Our HSE performance and initiatives are coordinated, monitored and controlled by our Corporate HSE Department supported by the Corporate Safety & Quality Management Steering Committee and the Environmental Working Committee. Relevant HSE information is communicated to employees, dealers and contractors through Green Ambassadors, Safety Wardens and training programmes.

Our Corporate HSE Department also provides HSE support to our JVs on the mainland through the Safety and Risk Departments in both HCIL and TCCL and the individual companies. In each JV, the Safety and Risk Department reports directly to the General Manager, ensuring that safety and risk management are given the highest priority. Our policy is to apply this organisational structure to all JVs.

Asset Management and Risk Management

With the implementation of the PAS55 certified Asset Management System in Hong Kong in 2007, we also introduced a new Corporate Risk Management Manual. In 2008, we took a crucial step forward, issuing this Risk Management Manual to all our JVs on the mainland together with the conducting of regional workshops and crisis management drills. With our policy to apply the same standards across the Group, we have started to promote our asset management concepts to JVs through group-wide management meetings and other channels.

The Corporate Safety and Quality Management Steering Committee, chaired by the Executive Director and Chief Operating Officer, is responsible for the direction and development of Towngas’ risk-based asset management approach, as well as the regular review of the Group’s asset-related risks. The safety and quality of our assets are measured, monitored and benchmarked against our international peers through 30 key performance indicators (such as the total number of gas seepage incidents per km of pipeline). These KPIs, together with key statistics, such as serious gas incidents and corporate business risks, are reviewed on a quarterly basis by the senior management and every six months by the Corporate Safety and Quality Management Steering Committee.

This system, together with our existing HSE and quality management systems and innovation initiatives such as SQS (Superior Quality Service), underpin our Towngas corporate strategic plan.

International Management Standards

Integrating sustainability into our decision making processes and daily activities, we apply international standards in our operations in Hong Kong and joint ventures on the mainland, to ensure social and environmental responsibility for our activities without compromising the quality of our services. These activities ensure regulatory compliance, enhance employee awareness, systemise daily practices and, most important of all, boost strategic planning for sustainable development across the Group.

Management System Certification

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