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Towngas Concession Schemes

Towngas Concession Schemes

Seeking to make a difference for some of the disadvantaged groups in society, we have launched four concession schemes – the Towngas Concession Scheme for the Elderly, Towngas Concession Scheme for People with Disabilities, Towngas Concession Scheme for Single-parent Families and Towngas Concession Scheme for Low Income Families, providing these groups in Hong Kong with additional service benefits.

Towngas Concession Scheme for the Elderly

The first of our concession schemes in Hong Kong, we introduced the Elderly Concession Scheme in 1995, to improve our services for the elderly.

Benefits offered by the Concession Scheme

  • 50% discount on the first 500MJ (around 10.4 units) of gas consumed
  • Waiver of security deposit
  • Waiver of monthly maintenance charge
  • Waiver of monthly initial charge
  • Free appliances maintenance service
  • Priority for maintenance service appointments, and
  • Annual safety inspection of gas appliances and installations

Qualified Applicants

  • Qualified Applicants
  • Aged over 60 years
  • Living alone or with other qualified senior citizens
  • Living in self-care quarters within public housing estates, or Qualified for the Comprehensive Social Security Assistance Scheme

Application Procedures

Application forms are available at the Social Welfare Department's "Senior Citizen Card" Office, multi-service centres and elderly centres. Completed application forms should be returned to these centres. You can also click here to obtain application forms (Chinese version only). For enquiries, please call our Concession Scheme Hotline on 2856 1331 during office hours.

Please click here to download the Elderly Concession Scheme Leaflet (Chinese version only).

Towngas Concession Scheme for People with Disabilities

Committed to driving the well being of our community, we extended our successful Elderly Concession Scheme, launching the Towngas Concession Scheme for People with Disabilities in 2004.

Benefits offered by the Concession Scheme

  • 50% discount on the first 500MJ (around 10.4 units) of gas consumed
  • Waiver of monthly maintenance charge
  • Waiver of monthly initial charge
  • Waiver of security deposit**
  • Free appliances maintenance service
  • Priority for maintenance service appointments, and
  • Annual safety inspection of gas appliances and installations

*effective from 1 April 2010

** Waiver of security deposit only applies to applicants who have not received a deposit subsidy from Comprehensive Social Security Assistance (CSSA).

Qualified Applicants

  • Registered Towngas account holders
  • Receiving, or living with a direct family member who is receiving Comprehensive Social Security Assistance (CSSA), and is classified as "100% Disabled" or "Requiring Constant Attendance" under CSSA

Application Procedures

  • Application forms are available at designated assessment centres. You can also click here to download the application form (Chinese version only).
  • Applicants can submit their completed application form together with the required documents directly to these assessment centres.
  • The applications are forwarded to Towngas for processing and approval. Successful applicants will be notified by letter.
  • If there is any change in information after submission of the application, applicants must inform Towngas as soon as possible. We will conduct periodical checks on these concessionary accounts to make sure that they are still eligible for the scheme. Towngas reserves the right to terminate the concessionary tariff, based on the latest customer information available.

The concession period is valid for ten years. Applicants should renew their application before the concession expire if they wish to continue the scheme.

For enquiries, please call our Concession Scheme Hotline on 2856 1331 during office hours.

Please click here to download the Concession Scheme for People with Disabilities leaflet (Chinese Version only).

Towngas Concession Scheme for Single-parent Families

In collaboration with the Hong Kong Council of Social Service, we launched the Towngas Concession Scheme for Single-parent Families in 2008.

Benefits offered by the Concession Scheme

  • 50% discount on the first 500MJ (around 10.4 units) of gas consumed
  • Waiver of monthly maintenance charge
  • Waiver of monthly initial charge
  • Waiver of security deposit
  • Free appliances maintenance service

Qualified Applicants

  1. Registered Towngas account holders
  2. Single-parent family households receiving Comprehensive Social Security Assistance (CSSA) under the single-parent category

Application Procedures

  • Application forms are available at designated assessment centres. You can also click here to download the application form (Chinese version only).
  • Applicants should complete the application form and return it to one of the assessment centres.
  • When submitting their application forms, applicants should bring along with:
    a) their Hong Kong Identity Cards
    b) the required supporting document issued by Social Welfare Department, and
    c) their latest Towngas bill statements
  • Towngas reserves the right to make the final decision on the application. Applicants will be notified by letter of their successful applications.

The concession period is valid for two years. Applicants should renew their applications before the concession expire if they wish to continue the scheme.

For enquiries, please call our Concession Scheme Hotline on 2856 1331 during office hours.

Please click here to download the Concession Scheme for Single-parent Families leaflet (Chinese Version only).

Towngas Concession Scheme for Low Income Families

Committed to driving the well being of our community, we extended our successful Elderly Concession Scheme, launching the Towngas Concession Scheme for People with Disabilities in 2004.In collaboration with the Hong Kong Council of Social Service, we launched the Towngas Concession Scheme for Low Income Families in 2011.

Benefits offered by the Concession Scheme

  • 50% discount on the first 500MJ (around 10.4 units) of gas consumed
  • Waiver of monthly maintenance charge
  • Waiver of monthly initial charge
  • Waiver of security deposit
  • Free appliances maintenance service

Qualified Applicants

  1. Registered Towngas account holders
  2. Applicant should be Comprehensive Social Security Assistance (CSSA) recipient.
  3. Applicant or his/her family member has a regular job income which is taken into account in the assessment of CSSA entitlement. (The "Notification of Successful Application" or "Notification of Revision of Assistance" bears the item of "LESS NET EARNINGS" indicated in two consecutive months of the CSSA payment period.)

Application Procedures

  • Application forms are available at designated assessment centres. You can also click here to download the application form (Chinese version only).
  • Applicants should complete the application form and return it to one of the assessment centres.
  • When submitting their application forms, applicants should bring along with:
    a) their Hong Kong Identity Cards
    b) the required supporting document issued by Social Welfare Department, and
    c) their latest Towngas bill statements
  • Towngas reserves the right to make the final decision on the application. Applicants will be notified by letter of their successful applications.

The concession period is valid for two years. Applicants should renew their applications before the concession expire if they wish to continue the scheme.

For enquiries, please call our Concession Scheme Hotline on 2856 1331 during office hours.

Please click here to download the Concession Scheme for Low Income Families leaflet (Chinese Version only).