Every two months, all Towngas customers receive a gas bill providing clear details of their monthly gas charges, as well as payment and other relevant information. Helping to save paper and conserve resources, we also offer eBilling services. If you sign up for this service, electronic gas bills will be sent to your designated email address, saving both time and paper while also bringing you greater convenience.
You will also enjoy the full range of our eService benefits:
Go Green! Register for our eBilling Services Now!
You can reduce carbon emissions by 316g annually if you use our eBilling service for a year in view of the paper and postage saved!
Act Now! Register a Towngas eAccount to enjoy more convenient services.
Small Amount Bill
For your convenience, sums amounting to less than HK$200 will be carried forward onto the next bill. No immediate settlement is required. (This does not apply to autopay, concession, commercial and industrial accounts.)
How to Read Gas Bill
Bill Amount Due and Payment Date
For autopay accounts, the bill shows the word “AUTOPAY”, the total amount to be debited and the autopay date. For non-autopay accounts, it shows the amount due and payment date.
24-hour Self-reading Hotline, Website and Billing date
Our 24-hour Self-reading Hotline, website and the next billing date are shown here.
Meter Readings and Dates
Meter readings and recording dates are shown here. It also shows the meter readings reported or taken before the statement day.
Charge Subtotals for the two months
Charged items in each month including standard gas charge, fuel cost adjustment monthly maintenance charge, any charges for purchasing appliances or replacing gas fitting, etc are shown separately.
Environmental Message
Carbon emission for every unit of megajoules (MJ): 0.056kg
Message To Customers
Here shows the most updated information to keep our customer informed.
The gas bill above is for reference only (revised in April 2024).
Please click here to view the gas bill (revised in Dec 2013).
Please click here to view the back page (revised in April 2024).
Bill Language
Towngas bills are available in Chinese, English or Braille. If you would like to change the bill language, just call our Customer Service Hotline on 2880 6988 or sign up for an eAccount at our eService Centre. You can also write to Customer Accounts Section, The Hong Kong and China Gas Company Limited, G.P.O. Box 134, Hong Kong.