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Professional Services

Professional Services

Towngas is proficient in providing piping installation services for various residential projects including retrofit projects. Both in the private and public housing sector, in apartments and stand-alone houses, we are able to offer one-stop advisory services that provide developers, owners' associations, architects and contractors with total solutions. At the same time, through vested investment in research and development, we continue to develop innovative products and services which bring added efficiency and convenience to our customers.

Professional Piping Design

Our professional consultants have the ability to design and install practical and cost-effective piping plans for different property development and retrofit projects, whether they are private housing estates, public housing estates, apartments, or stand-alone houses. Towngas co-ordinates the work with developers, owners' associations, main contractors and other utility providers, ensuring that piping installations will be carried out with due care and adhere to strict guidelines, schedules and safety standards.

After-sales Services

We have a comprehensive network of customer centres throughout Hong Kong. Customers can also call our 24-hour Customer Service Hotline - 2880 6988, for any maintenance requirements, repairs and safety checks.

Taking the initiative, we also have a proactive safety schedule under which regular household visits are made to ensure that all gas appliances and hose pipes are in good condition. In other words, Towngas offers the most comprehensive after-sales services than any other fuel supplier in Hong Kong. Our goal is to keep household users satisfied, in turn ensuring that project developers enjoy hassle-free fuel supply solutions.

Quality Assurance

Towngas was the first piped gas supplier in Hong Kong to be awarded ISO 9001 certification for our gas production, distribution and domestic project installation operations. Covering the connection of pipes, appliances and meters, which ensures that we meet the highest standards . This total product and service quality assurance is offered through a full range of systems, documentation, auditing and review.